How do I unlock a phone that was previously reported lost so I can erase and reuse it?
Answer
This usually means the device is still marked as lost in the original owner's account, which locks it until that status is removed from the same account that reported it. Removing the lost status from the account, not just the phone, is the key step.
Before you start: stop right away if…
- Erasing the device permanently deletes any data still on it, so recover anything needed beforehand if possible.
- Never share the account password or verification codes with anyone offering to unlock the device for a fee.
Follow these steps
Sign in to the account that reported it lost
Sign in to the official find-my-device website or app using the same account that was used when the phone was originally reported lost.
You should see: You reach a list of devices linked to that account.
Locate the device in the device list
Find the specific phone in the list of devices and open its details to see its current status.
You should see: You can see whether Lost Mode or a similar lost status is currently shown as on for this device.
Turn off the lost status
Use the option in the device's details to mark it as found or turn off Lost Mode before attempting to erase it.
You should see: The device's status updates to show it is no longer marked as lost.
Erase the device
Once the lost status is removed, use the official erase option either from the account website or directly on the phone in settings, confirming you understand this permanently removes all data.
You should see: The phone completes an erase and restarts to its initial setup screen without the lost message.
Confirm it is removed from the account
After the erase finishes, remove the device from the account's device list entirely so a new setup does not require the original owner's sign-in.
You should see: The phone can be set up as new, or transferred to a new owner, without asking for the original account's password.
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Extra tips
What to look for: The exact lock screen wording, and whether the device still appears listed under the find-my-device or lost-mode section of the account that reported it
Before you change anything: Confirm you are the original owner or have permission from them to manage the account. Back up anything you still need from the phone before erasing it, if that is possible while it is locked. Confirm you are on the official account website or app, not a link from an unexpected message. Be aware some carriers also track lost or stolen device reports separately from the account-level lock.