How do I unlock an iPhone that says it is disabled after forgetting the passcode?
Answer
When an iPhone says it is disabled, Apple’s recovery path is to erase the device with a computer or Erase iPhone on the lock screen, then restore from a backup. Nobody can legally recover the forgotten passcode itself.
Before you start: stop right away if…
- Erasing a disabled iPhone deletes data that was not already backed up.
- Ignore paid unlock services or strangers asking for your Apple ID password or verification codes.
Follow these steps
Look for Erase iPhone on the lock screen
If the lock screen offers Erase iPhone after failed attempts, use that option, then sign in with the Apple ID that was on the device to finish setup.
You should see: The iPhone erases and reaches the setup screen, or the option is not available.
Connect to a computer and enter recovery mode
Connect the iPhone to a Mac or PC with a cable. Force-restart into recovery mode using Apple’s button sequence for your model, then choose Restore when Finder, Apple Devices, or iTunes detects the phone.
You should see: The computer offers Update or Restore for the iPhone in recovery mode.
Restore and reactivate with the Apple ID
Choose Restore, wait for iOS to reinstall, then activate the iPhone with the same Apple ID and password that previously protected the device.
You should see: The iPhone activates and continues to the Hello setup screens.
Restore apps and data from a backup
During setup, choose Restore from iCloud Backup or Restore from Mac/PC if you have a recent backup. Otherwise set up as new and sign back into your accounts.
You should see: Personal data returns from the backup, or the phone is usable as a fresh setup.
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Extra tips
What to look for: Messages such as iPhone is disabled, try again in X minutes, or a lock screen that no longer accepts the passcode
Before you change anything: Check whether Erase iPhone appears on the lock screen. Back up is no longer possible while the phone is locked out, so locate any earlier iCloud or computer backup. Use only Apple’s official Finder, Apple Devices, or iTunes restore tools. Never share Apple ID codes with unexpected callers.