How do I transfer a car radio account to a new vehicle?
Answer
Sign in to the official radio or telematics account used with the old car, start a vehicle or radio transfer, and enter the new car’s radio ID exactly as printed. Submit the transfer first if the site fails when other profile fields are changed at the same time.
Before you start: stop right away if…
- Stop if a site or popup asks for an extra unlock fee outside the official provider to move the subscription.
Follow these steps
Find the new radio ID
Turn on the new car’s radio or open the account’s device screen and locate the radio ID. Copy it exactly, including letters and numbers, with no extra spaces.
You should see: You have the exact radio ID for the new vehicle, such as a code in the same format printed by the provider.
Start the official transfer
Sign in to the official Trax Radio or provider account and choose the option to transfer, change vehicle, or update radio ID. Select the old vehicle subscription that should move.
You should see: A transfer form asks for the new radio ID.
Submit only the radio ID transfer first
Enter the new radio ID exactly and submit the transfer by itself. If the website keeps failing when name or other profile fields are edited at the same time, undo those extras and retry the transfer alone.
You should see: The account accepts the new radio ID, or shows a clear error about an invalid or already-registered ID.
Confirm service in the new car
Start the new vehicle, power on the radio, and test whether the subscription channels or account features work. If activation is delayed, wait a short time and refresh the account device list.
You should see: The subscription works in the new car, or the account clearly lists the new radio ID as active.
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Extra tips
What to look for: The radio ID label in the new vehicle or on the radio unit, transfer or change-vehicle options in the account, and any error that appears when submitting the transfer.
Before you change anything: Have the old and new radio IDs ready, typed carefully with the same letters and numbers shown. Confirm which email owns the subscription. Use the official account website or app only. Avoid paying anyone outside the official provider to move the account.