What should I do if hearing aids were shipped to the wrong address?
Answer
Contact the seller immediately with the correct address and order number, and follow their exchange policy—do not simply mark the package Return to Sender if they instruct otherwise.
Follow these steps
Gather order and tracking details
Copy the order number, the address shown on the shipment, the tracking number, and your full correct shipping address.
You should see: You have everything support needs in one place.
Contact the seller through official support
Email or call Oricle using the contact details on their official site. Clearly state that shipping was incorrect and request address correction, intercept, or replacement.
You should see: Support acknowledges the issue and opens a case.
Follow their package-handling instructions exactly
If they say not to mark the parcel Return to Sender, follow the method they specify for intercept, refusal, or exchange paperwork.
You should see: The package is handled in a way that preserves your replacement eligibility.
Confirm the corrected address in writing
Ask support to email confirmation once the address is updated or a replacement ships, and save that message.
You should see: You have written confirmation of the fix.
Watch tracking until delivery is corrected
Monitor the new or updated tracking until the hearing aids arrive at the correct address, then inspect the contents promptly.
You should see: The devices arrive correctly or support continues the replacement process.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: Order confirmation details, tracking that shows the wrong address, and the seller’s published exchange or replacement policy.
Before you change anything: Have your order number, full correct address, and tracking number ready. Read the seller’s shipping correction policy. Do not refuse or return the package in a way their policy forbids. Avoid sharing payment card numbers in email.