Sky help

5 step-by-step Sky guides, written in plain language. Pick the problem that matches yours.

Also browse by topic: Accounts & Passwords, Internet & Wi-Fi, TV & Streaming

• How do I cancel a Sky TV subscription for someone who no longer uses it?A father’s Sky subscription needs to be canceled because he no longer uses the TV, and the person helping may only have the account number rather than an online login.Open
• How do I downgrade a Sky package to a cheaper plan?A Sky TV bill feels too expensive and the customer wants to drop down to a basic Sky package with sports instead of keeping a higher-priced bundle.Open
• How do I fix a Sky signup error when joining Sky online?Online signup for Sky fails with a message that something went wrong when attempting to sign up, sometimes around address or payment details.Open
• How do I get Sky TV working in a care-home room?A relative in a residential care home wants Sky television in their room, and the set or box may show No Satellite Connection.Open
• How do I restore Sky TV when the screen says check Wi‑Fi or Ethernet?Sky is missing or unavailable on the TV, and the box shows an error about checking the Wi‑Fi or Ethernet connection.Open