TCL help

5 step-by-step TCL guides, written in plain language. Pick the problem that matches yours.

Also browse by topic: Internet & Wi-Fi, TV & Streaming

• How do I fix a TCL Roku TV stuck on headphone audio output?A TCL Roku TV shows headphones as the current audio output even though no headphones are connected, and switching to eARC or built-in speakers does not stick.Open
• How do I fix a TCL TV that will not turn on or has no volume?A TCL TV will not power on normally or produces no volume, and connected equipment such as a computer may also appear blank until the TV input and power path are checked.Open
• Where are the HDMI ports on a 55-inch TCL TV?Someone cannot find the HDMI ports on a 55-inch TCL TV (such as a 55QM7K) when connecting a Roku or sound bar.Open
• Why does a TCL TV say the Wi-Fi password is wrong when it isn’t?A TCL Roku or Google TV such as a 40S350G refuses to join Wi-Fi and keeps saying the password is wrong even though the password works on other devices.Open
• Why does only my TCL smart TV keep dropping Wi‑Fi?A TCL TV repeatedly loses internet while other devices in the home stay online; hard resets of the TV and router have not fixed it.Open