TELUS help

5 step-by-step TELUS guides, written in plain language. Pick the problem that matches yours.

Also browse by topic: Phones & Tablets, TV & Streaming

• How do I cancel a TELUS streaming subscription?A TELUS streaming service is still billing a credit card after the user forgot about the subscription and wants to cancel.Open
• How do I check or change a TELUS technician appointment?A TELUS appointment is scheduled and someone will only be home after 3:00 pm; they need to confirm or adjust the visit.Open
• How do I fix a TELUS RB21T remote that only works for a couple of days?A TELUS RB21T remote works for a couple of days, then stops controlling the Sony TV even though a white light still flashes on the remote.Open
• What should I do if a Koodo to TELUS number transfer stalls after about 90 minutes?A mobile number transfer from Koodo to TELUS was approved, but service may have stalled after the typical transfer window, leaving the iPhone without a clear TELUS connection.Open
• Why did TELUS change Smooth Jazz channel access in the guide?On TELUS TV, Smooth Jazz used to open directly from the guide, but now the guide sends you through an extra selection sequence (often with a Select your profile prompt) that takes several steps to reach the same channel.Open