How do I get a replacement remote for an Arris cable set-top box?
Answer
When the ISP does not stock an Arris remote, identify the exact set-top model on the box label, then order a compatible Arris or universal remote from the manufacturer parts channel or a reputable electronics seller using that model number.
Before you start: stop right away if…
- Do not give account credentials to someone who calls offering to ship a provider remote for a fee.
Follow these steps
Identify the exact box model
Look on the back or bottom of the Arris set-top box for the model number and serial. Photograph both labels.
You should see: You have a clear model identifier to match against remote compatibility lists.
Ask Frontier about approved replacements
Contact Frontier support once more with the model number and ask whether they authorize a specific Arris remote SKU or a free equipment swap of the whole box.
You should see: You either get an approved part number or confirmation that a self-sourced remote is acceptable.
Order a compatible remote
Purchase the matching Arris remote or a universal remote that lists your set-top model, using a reputable retailer, and compare price and shipping estimates before checkout.
You should see: You place an order for a remote documented as compatible with your Arris model.
Pair or program the new remote
Install fresh batteries and follow the Arris or universal remote programming steps for cable boxes, then test power, guide, volume, and menu keys.
You should see: The replacement remote controls the set-top box normally.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: Model and serial stickers on the Arris box, remote model printed inside the battery door if available, and Frontier equipment return or replacement policy.
Before you change anything: Photograph the model and serial labels on the set-top box before ordering. Confirm whether Frontier will still support a third-party or universal remote on that box. Avoid paying anyone who contacts you unsolicited offering a “provider remote.” Keep the old remote until the replacement is paired and working.
Need a little more help?
Tell us what’s happening. Your saved expert chat will open beside this article.
Free to use. Don’t include passwords or personal details.