How do I contact an Uber driver about a phone left in the car?
Answer
On another phone or computer, open the completed Uber trip, choose Find a forgotten item, then Contact your Driver about a lost item. Use in-app messaging or the call option Uber provides so your real number can stay private.
Before you start: stop right away if…
- Be cautious of anyone asking for gift cards or unusual fees to return a phone.
Follow these steps
Open the completed trip
From another device, open the Uber app or Uber website, sign in, and open the completed trip where the phone was left.
You should see: The trip details and help options appear.
Start Find a forgotten item
Choose Find a forgotten item, then Contact your Driver about a lost item, and follow the prompts Uber shows for call or message.
You should see: You can contact the driver through Uber’s masked contact tools.
Share only necessary return details
Describe the phone and arrange a simple handoff. Use Uber’s recommended contact method rather than random payment links.
You should see: The driver confirms whether the phone was found.
Secure the phone account in parallel
If it is an iPhone or Android phone linked to your account, use Find My or Google’s find device tools from another device to play sound or enable lost mode.
You should see: The phone is locked or locatable while you arrange recovery.
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Extra tips
What to look for: A completed trip in Uber with Find a forgotten item or lost item contact options
Before you change anything: Sign into the same Uber account that took the trip. Have the approximate pickup time and destination ready. Do not share unrelated passwords while arranging return. Consider marking the lost phone’s Apple/Google account as lost from another device if available.