How do I sign in to iQIYI on Fire TV when the QR code is missing?
Answer
Clear the iQIYI app’s cache and data, restart the Fire TV, then sign in with email or phone and password if the QR code still does not appear.
Before you start: stop right away if…
- Clearing iQIYI data signs you out of that app on the Fire TV; other apps are not affected.
Follow these steps
Clear iQIYI cache and data
On the Fire TV go to Settings, then Applications, then Manage Installed Applications, select iQIYI, choose Clear Cache, then Clear Data, and confirm.
You should see: iQIYI’s stored login state is removed and the app will open as a fresh install.
Restart the Fire TV
Restart the Fire TV completely from Settings, or unplug it for about 30 seconds and plug it back in.
You should see: The Fire TV reboots and apps reload cleanly.
Sign in without the QR code
Open iQIYI again and look for a manual sign-in option using email or phone and password. Choose that path if the QR code is still missing.
You should see: You reach a standard username and password screen and can sign in.
Check the Fire TV region if login still fails
If iQIYI still will not show a usable login, open Fire TV Settings and note the country or region. Some streaming apps hide features or fail when the device region does not match the account’s region.
You should see: You know the Fire TV country setting and can adjust it or contact iQIYI support with that detail.
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Extra tips
What to look for: An iQIYI sign-in screen with no QR code, or a prompt to use another method such as email, phone, or password
Before you change anything: Confirm you are using the official iQIYI app from the Amazon Appstore. Note your iQIYI email or phone login before clearing app data. Clearing data signs you out of iQIYI on that Fire TV only. Never share your password with anyone who contacts you about the app.