How do I request a refund for a defective Aurivo device?
Answer
Start with the seller’s official return or guarantee page and submit a written refund request that includes the order details and that the device is defective. Many Aurivo-style guarantees advertise a limited full-refund window, often around 60 days, but you must confirm the current policy on the official site.
Before you start: stop right away if…
- Beware of unofficial sites or callers asking for remote access or extra “refund processing” fees.
Follow these steps
Confirm the official refund policy
Open Aurivo’s official website support or returns page and note the refund window, condition requirements, and how to start a return.
You should see: You know the stated guarantee period and the required return method.
Send a clear written refund request
Email official support with wording such as: you need to return the Aurivo device because it is defective and not working, you request a full refund under the guarantee, and you include the order number and purchase date.
You should see: Support receives a dated written request with your order details.
Follow RMA or return-label instructions
If they send an RMA number or prepaid label, pack the device as instructed and keep the tracking number.
You should see: The return is shipped with proof of tracking.
Monitor the refund on your original payment method
After they confirm receipt, check the original card or PayPal account for the refund and save the confirmation email.
You should see: The refund posts or you have a clear timeline from support.
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Extra tips
What to look for: The official return window, required RMA steps, and whether the listing promised a satisfaction or money-back guarantee.
Before you change anything: Locate the order confirmation email and payment receipt. Do not ship the device until you receive return instructions if the seller requires an RMA. Use only official support contacts from the company website.