How do I change the Wi‑Fi network on an Amazon Alexa device?
Answer
Open the Alexa app signed into the active Amazon account that owns the device, put the Echo into setup mode, then select the new Wi‑Fi network and enter the password carefully. If the device still belongs to a deactivated account, transfer or re-register it on the active account first.
Before you start: stop right away if…
- Only use the official Alexa app for Wi‑Fi setup.
- Factory resetting an Echo removes its local settings and requires full setup again.
Follow these steps
Sign into the active Amazon account in the Alexa app
Open the Alexa app and make sure you are signed into the Amazon account that should own the device, not a deactivated older account.
You should see: The Echo appears under Devices on the active account, or you see that it must be re-registered.
Put the Alexa device into setup mode
In Devices, select the Echo, open Device Options or change Wi‑Fi, and follow prompts to enter setup mode on the speaker.
You should see: The Echo light indicates setup mode and the app can continue.
Select the new Wi‑Fi and enter the password
Choose the new network name and type the Wi‑Fi password carefully, matching capitalization and symbols.
You should see: The Alexa device joins the new network, or the app reports a specific password or connection error.
Re-register if the old account is deactivated
If the device remains tied to a deactivated account, remove it from that account if possible or use Amazon’s official re-register/setup flow on the active account, then set Wi‑Fi again.
You should see: The Echo is owned by the active account and stays online on the new Wi‑Fi.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: Deactivated account labels, setup-mode light on the Echo, the new Wi‑Fi name, and any incorrect password errors
Before you change anything: Confirm the Wi‑Fi password on a phone first. Use the Amazon account that should own the Echo. Prefer 2.4 GHz if the device has trouble with 5 GHz. Avoid setup links from unexpected emails.