How do I install a hearing aid app and pair hearing aids with an iPhone?
Answer
Usually, pair the hearing aids with the iPhone in its Accessibility settings first, then finish setup in the hearing aid maker's app. Install the app from the App Store, restart the hearing aids by opening and closing their battery doors if they do not appear, and confirm the steps on the maker's support page for your model.
Before you start: stop right away if…
- Pairing is done only in the iPhone's settings and the official app. Be cautious of links or callers who offer to pair the hearing aids for a fee or ask for remote access to your phone.
Follow these steps
Install the hearing aid app from the App Store
Open the App Store on the iPhone and search for the app your hearing aid maker names. For ReSound hearing aids, the maker's help page refers to the ReSound Smart 3D app. Install it, then open it once so it is ready for setup.
You should see: The app appears on the home screen and opens without an install error.
Pair the hearing aids in iOS settings first
Open and close the battery doors on the hearing aids to restart them. On the iPhone, go to Settings, then General, then Accessibility, then Hearing Devices, as described on ReSound's Smart 3D help page. Wait for the hearing aids to appear, tap them, and tap Pair. The maker's page says to tap Pair twice when you have two hearing aids.
You should see: The hearing aids appear on the Hearing Devices screen and show a paired or connected status.
Finish setup inside the app
Open the hearing aid app and follow the Get started flow. The app guides you through connecting the hearing aids to it. Stay near the hearing aids while the app searches for them.
You should see: The app shows the hearing aids as connected, or moves on to the next setup screen.
Re-pair the hearing aids if they drop off
If the connection drops, first make sure the iPhone has the latest iOS update, since ReSound's help page ties one known disconnection problem to an older iOS version. Then restart the hearing aids by opening and closing their battery doors, reconnect them under Settings, General, Accessibility, Hearing Devices as in step 2, and finish pairing in the app again. If a hearing aid is listed but will not connect, look for a Forget option in the app's settings or on the device's entry, remove it, and pair again from the beginning. Menu names vary by app and iOS version.
You should see: The hearing aids show as connected in the iPhone settings and in the app.
Confirm the connection holds
Keep the iPhone and hearing aids near each other for a few minutes after pairing. Then open the app and check that the hearing aids still show as connected. If they disconnect again, confirm the hearing aids are on your model's compatible list and check the maker's current support page.
You should see: The app still shows the hearing aids as connected after a few minutes.
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Extra tips
What to look for: Whether the iPhone's Hearing Devices screen lists your hearing aids, whether the app asks you to pair or get started, and the exact model name printed on the hearing aids or their box.
Before you change anything: Find the exact hearing aid model name on the box, the product label, or the maker's website. Charge rechargeable hearing aids, or put in fresh batteries, before pairing. Download the app only from the App Store, and confirm its name on the maker's support page. Do not share your Apple ID password or any one-time codes with anyone who contacts you.
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