How do I remove a home phone line from my internet service order?
Answer
Review the order confirmation or account summary for internet-only versus phone-included service, then change the plan through the provider’s official account tools or support chat/phone.
Follow these steps
Open the order or account summary
Sign in to the provider’s official website or app and open the current order confirmation or services list.
You should see: You can see whether phone and internet are both listed.
Confirm what you will keep
Check that the plan shows the internet speed you want, and note equipment fees and taxes separately from phone service.
You should see: You know the intended internet-only configuration.
Request removal of home phone
Use Manage services, chat, or the official support number to remove the home phone line only. Ask for a written confirmation of the new monthly total.
You should see: Phone service is scheduled for removal and you receive confirmation.
Verify the confirmation email or PDF
Read the new confirmation for internet-only wording, effective date, and any return-equipment instructions for phone adapters.
You should see: The paperwork matches an internet-only plan.
Test service after the change date
On the effective date, confirm internet still works and that phone billing has stopped on the next statement.
You should see: Internet remains online and phone charges no longer appear.
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Extra tips
What to look for: Order confirmation wording such as internet-only, voice/home phone, speed tier, and equipment fees
Before you change anything: Download or screenshot the current order confirmation. Ask how removing phone service changes the monthly total and contract terms. Do not share account passwords with unexpected callers.
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