How do I replace a broken TV remote, and is it covered by warranty?
Answer
Accessories like remotes are often covered for a shorter period than the television, and accidental damage is usually excluded entirely. Check the receipt date against the warranty terms first. If it falls outside, the manufacturer sells exact replacements, and a universal remote is normally cheaper and works for most everyday use.
Follow these steps
Rule out the batteries
Fit new batteries, checking they sit the right way round, and clean the contacts if they look dull.
You should see: The remote works again, or is confirmed faulty.
Check what the warranty actually covers
Find the warranty terms for your model and look for how long accessories are covered and whether accidental damage is excluded.
You should see: You know whether a claim is realistic.
Ask the retailer if you bought a protection plan
If you took out a store protection plan, contact the retailer with your receipt — those plans sometimes cover accidental damage the manufacturer will not.
You should see: The retailer confirms whether the remote is covered.
Order an exact replacement or a universal remote
Use the model number from the battery compartment to order the original, or buy a universal remote and set it to your TV's brand.
You should see: You have a working remote again.
Use the TV's app in the meantime
Many smart TVs offer a phone app that acts as a remote over your home Wi-Fi.
You should see: You can control the TV while waiting.
Not sure this is the right page? Check here
0 of 4 checked
Extra tips
What to look for: The purchase date on the receipt, whether the retailer added its own protection plan, and the model number printed inside the remote's battery compartment.
Before you change anything: Try fresh batteries first — a remote that seems dead often is not. Find the receipt and the TV's model number before contacting anyone.
Need a little more help?
Tell us what’s happening. Your saved expert chat will open beside this article.
Free to use. Don’t include passwords or personal details.