How do I sign in when I forgot my password and cannot get codes on my phone?
Answer
Use the service’s official “Forgot password” flow and every alternate recovery email or authenticator method listed. If SMS codes are required, restore phone service first (restart, disable Airplane Mode, confirm texts work), then request a new code. Avoid unexpected callers asking for those codes.
Before you start: stop right away if…
- Anyone who asks you to read a verification code during recovery is trying to take the account.
Follow these steps
Start official password recovery
Open the real app or website, choose Forgot password, and enter your username/email. Pick any offered backup email or authenticator path before SMS if available.
You should see: You receive a reset link/code through a channel you can still access, or SMS is the only remaining option.
Restore SMS delivery on the phone
Restart the phone, turn Airplane Mode off, and temporarily turn Wi‑Fi and Wi‑Fi Calling off for a few minutes. Confirm you can receive a normal text, then request the account code again.
You should see: The verification SMS arrives and you can continue reset.
Complete reset and secure the account
Set a new password you have not used elsewhere, then add a backup email and app-based two-factor method so one lost phone cannot lock you out again.
You should see: You sign in successfully with stronger recovery options saved.
If the phone number is gone
Use the provider’s account recovery form with details only the owner would know, or contact that service’s official support. Do not buy “unlock help” from social media.
You should see: Support starts identity review, or you learn what proof they require.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: Forgot password link; backup email options; SMS not arriving; Airplane Mode/Wi‑Fi Calling interference; prompts for authenticator apps.
Before you change anything: Confirm you are on the real website/app for that account. Check whether a backup email still works. Verify the phone can receive ordinary texts from a friend. Never read codes to someone who contacted you first.
Need a little more help?
Tell us what’s happening. Your saved expert chat will open beside this article.
Free to use. Don’t include passwords or personal details.