What should I do if my Samsung Galaxy S25 Ultra is missing?
Answer
Immediately use Find My Mobile / Google Find Hub to locate, lock, or erase the phone, change Google and Samsung passwords, and call your carrier to suspend the line if you cannot recover it quickly.
Before you start: stop right away if…
- Remote erase cannot be undone if the phone is found later without a backup.
- Do not arrange a cash meetup alone with someone claiming they found the phone.
Follow these steps
Locate with Find My Mobile
From another device, open Samsung Find My Mobile and Google Find Hub, sign in, and attempt to locate or ring the phone.
You should see: A map location appears, or the phone is offline.
Lock the device remotely
Use Lock to set a message and prevent access while you search.
You should see: The phone requires a lock code if powered on.
Secure accounts and the line
Change Google/Samsung passwords and ask the carrier to suspend service if theft is likely.
You should see: Accounts and the phone number are protected.
Erase only if necessary
If you cannot recover the phone, use remote erase, then file a police report with the IMEI if stolen.
You should see: Data is wiped and you have a theft report number.
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Extra tips
What to look for: Galaxy S25 Ultra missing recently; still signed into Samsung/Google find services.
Before you change anything: Try locating before erasing. Have another device or computer to access Find My Mobile. Note the IMEI from purchase records if available.