Why does my Android phone keep dropping calls?
Answer
Restart the phone, temporarily turn off Wi‑Fi Calling, then test on cellular only; if drops continue, reset network settings or contact the carrier about coverage and SIM provisioning.
Before you start: stop right away if…
- Resetting network settings removes saved Wi‑Fi networks and Bluetooth pairings.
Follow these steps
Restart the phone
Turn the phone completely off for about 30 seconds, then turn it back on and place a test call.
You should see: Call stability improves, or disconnects continue.
Turn off Wi‑Fi Calling temporarily
Open the Phone app, tap the menu, go to Settings, open Wi‑Fi Calling, and switch it off for testing.
You should see: Calls stay up on cellular, or they still drop without Wi‑Fi Calling.
Test in another location
Place a call outdoors or away from the home Wi‑Fi to compare stability.
You should see: You learn whether the issue is location or network-mode specific.
Reset network settings or contact the carrier
If drops continue, reset network settings and retest. If still unstable, contact the carrier about coverage, SIM, or line issues.
You should see: Calls remain connected, or the carrier investigates further.
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Extra tips
What to look for: Calls dropping on Wi‑Fi or when moving between rooms, Wi‑Fi Calling enabled in the Phone app settings, and whether disconnects also happen outdoors on cellular
Before you change anything: Note whether drops happen at home on Wi‑Fi more than elsewhere. Know that resetting network settings removes saved Wi‑Fi passwords. Confirm the software is reasonably up to date. Do not share account codes with unexpected callers.