Microsoft help
20 step-by-step Microsoft guides, written in plain language. Pick the problem that matches yours.
Also browse by topic: Accounts & Passwords, Electronics, Email, Phones & Tablets, Windows
- How do I change an Outlook password when I cannot sign in on iPhone?Outlook sign-in fails on iPhone Mail with a server or sign-in error, and the password needs to be changed before login works again.Open
- How do I finish Android phone setup when it says there are no passcodes?During new Android phone setup, the screen mentions no passcodes, and Microsoft account sign-in may also be involved or blocked.Open
- How do I fix Forza Horizon error FHE01 that crashes from the main menu on PC?Forza Horizon 6 (Japan) on the Xbox app for Windows crashes with error code FHE01 as soon as something is clicked in the main menu.Open
- How do I fix a Windows password change that fails with a domain controller error?A Windows desktop requires a password change, but submitting a new password fails with an error that configuration information could not be read from the domain controller because the machine is unavailable or access is denied.Open
- How do I get back into a Microsoft account after a sign-in timeout on Android?Someone is trying to get back into a Microsoft account or Microsoft app on Android and the sign-in attempt times out or fails.Open
- How do I get out of a Windows terminal-only screen after a VM install attempt?After downloading Windows Server 2019 Essentials and trying to create a class virtual machine, the main Windows PC now boots only to a terminal with no normal desktop and no way to exit.Open
- How do I get past a Windows password screen that asks for 4 characters and a letter?A sign-in page asks for a password of at least 4 characters including at least one letter, with no obvious forgot-password option, and it is unclear which password is required.Open
- How do I install Outlook and unlock a Microsoft account stuck on an old phone number?Outlook is missing from the phone apps list, and Microsoft sign-in or password reset is blocked because verification still goes to an old phone number.Open
- How do I install or run Hyperquad 2008 on Windows?A user wants a working copy of Hyperquad 2008 on Windows and may hit missing-component or registration errors, including prompts related to running as administrator.Open
- How do I remove someone's access from an Xbox cloud gaming account?Someone needs to cancel access for a person who should no longer use an Xbox cloud gaming account, including stopping subscriptions and protecting payment methods.Open
- How do I reset a forgotten Windows PIN on a Microsoft account?A Windows PC sign-in PIN is forgotten, and the user needs to use Forgot PIN / Reset PIN with the Microsoft account password or another verified recovery method.Open
- How do I reset a forgotten voicemail PIN on a Microsoft Teams phone?A user is locked out of a voicemail box and needs to reset the voicemail PIN, with steps pointing to Microsoft Teams calling voicemail settings.Open
- How do I sign in to Xbox when the profile is missing or a passkey PIN blocks me?Someone cannot get into an Xbox profile, the profile appears erased, and a passkey or Quest key PIN is blocking sign-in, including an I forgot my passkey situation.Open
- How do I sign in to a Microsoft account to update vehicle details?Someone needs to sign in to Microsoft to update new car or vehicle details, but sign-in fails after a password change, including wrong-password errors.Open
- How do I stop unwanted charges related to Windows 11?Someone wants assurance that Windows 11 will not keep taking money, usually after seeing unexpected Microsoft Store, Xbox, OneDrive, Microsoft 365, or similar subscription charges.Open
- How do I update a Microsoft account when it still asks for an old phone number?A Microsoft account keeps using or displaying an old phone number for verification even after the number on the phone or SIM appears unchanged or updated.Open
- How do I update a Microsoft or Gmail recovery number after switching to a cell phone?A landline used for email account recovery was disconnected, and the account still expects the old number instead of the new cell phone.Open
- How do you add a Microsoft Exchange account back on an iPhone 15 Pro?A Microsoft Exchange email account needs to be set up again on an iPhone 15 Pro.Open
- What should you do when a Microsoft account keeps saying incorrect PIN?A Microsoft sign-in repeatedly reports an incorrect PIN after several attempts and shows a recovery-style challenge.Open
- Why does iPhone ask to enter the password for an Outlook account?An iPhone shows Enter the password for Outlook account, usually after an update when the Mail app lost the saved Microsoft account password.Open