How do I cancel a Neocortex subscription?
Answer
Cancel Neocortex in Google Play subscriptions on the Google account that purchased it, and also remove any PayPal automatic payment if the charge is tied to PayPal instead of Play.
Before you start: stop right away if…
- Unexpected callers asking for remote access to cancel Neocortex are likely scams.
Follow these steps
Check the Google account in Play Store
Open Google Play Store and note the Gmail address at the top. Switch accounts if needed until you are on the one that likely made the purchase.
You should see: The correct purchasing account is selected.
Cancel in Google Play subscriptions
Go to profile > Payments & subscriptions > Subscriptions, open Neocortex, and cancel or turn off auto-renew.
You should see: Neocortex shows as canceled, or it is not listed on that account.
Check PayPal automatic payments
If the bank charge mentions PayPal, sign in to PayPal, open automatic payments or pre-approved payments, and cancel any Neocortex authorization.
You should see: The PayPal recurring payment is removed.
Confirm the next billing date
Review the cancellation confirmation and your statement after the current period ends to ensure no new charge posts.
You should see: Renewals stop after the dated end of the current term.
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Extra tips
What to look for: Neocortex under Play subscriptions, the Gmail address shown in Play Store, and any PayPal automatic payment for Neocortex
Before you change anything: Check recent bank or PayPal statements for the billing source. Confirm which Google account is active in Play Store. Use only official Play Store or PayPal settings to cancel. Do not share card numbers or passwords with anyone offering to cancel for you.