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Accounts & PasswordsPhones & Tablets

How do I connect a Lively Android phone to Infinity Wi‑Fi?

Answer

Confirm the exact Infinity Wi‑Fi name and password from the router label or account portal, forget the network on the phone, then rejoin carefully; wrong-password errors usually mean a mismatched SSID or mistyped key.

Follow these steps

  1. Confirm the current Wi‑Fi password

    Read the Wi‑Fi name and password from the Infinity router label or the official account/app portal, not from memory alone.

    You should see: You have the current SSID and password.

  2. Forget the failed network on the phone

    On the Lively Android phone, open Wi‑Fi settings, tap the Infinity network, and choose Forget, then restart the phone.

    You should see: The old incorrect saved password is cleared.

  3. Rejoin the correct SSID

    Select the exact primary Infinity network name, enter the password carefully, and save.

    You should see: The phone shows Connected, or a clearer error remains.

  4. Recheck router or ISP settings if it still fails

    If other devices work but this phone still fails, confirm the phone’s date/time are automatic and ask the ISP whether MAC filtering or a dual-band setting is blocking new devices.

    You should see: The phone joins Wi‑Fi, or Infinity support adjusts a network restriction.

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Extra tips

What to look for: Wrong password messages, the exact Infinity SSID being selected, and whether the password is from the router sticker or an outdated written note

Before you change anything: Find the current Wi‑Fi password on the Infinity router or ISP account page. Distinguish the main network from a guest network. Type the password carefully; many are case-sensitive. Do not share the Wi‑Fi password in public chats.

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