How do I sign in to PlayStation Network after losing the phone used for 2-step verification?
Answer
If you lost the phone that receives PlayStation 2-step verification codes, use PlayStation’s official account recovery path for sign-in problems—not a random link. Backup codes, a remaining trusted device, or PlayStation Support identity checks are the usual ways back in.
Before you start: stop right away if…
- Stop if a site or popup asks you to pay to unlock a PlayStation account or install unknown software.
Follow these steps
Try backup codes if you saved them
On the official PlayStation sign-in screen, choose the option to use a backup code if shown, and enter one unused code you saved when 2-step verification was set up.
You should see: Sign-in succeeds with a backup code, or that option is not available.
Check another signed-in device
If a PS5, PS4, or the PlayStation App is still signed in, open account security settings there and see whether you can update the 2-step verification phone or turn verification methods off while still authenticated.
You should see: You can change 2SV from a device that is already trusted, or no signed-in device remains.
Start official PlayStation account recovery
Open PlayStation Support’s official account recovery path for your country (for example, issues signing in to PlayStation Network in the US) and follow the identity verification steps on PlayStation’s own site only.
You should see: PlayStation accepts the recovery request or lists what proof is still needed.
Reset 2SV after you regain access
After you can sign in, go to account security settings, remove the lost phone, add a new verification method, and save new backup codes in a safe place.
You should see: 2-step verification works with the new phone or method and fresh backup codes.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: A PlayStation Network sign-in prompt that asks for a 2-step verification code you can no longer receive on the lost phone.
Before you change anything: Search email or password managers for PlayStation backup codes saved when 2-step verification was enabled. Use only account.playstation.com or the official PlayStation Support site. Do not pay anyone who claims they can unlock the account. Never share passwords or one-time codes with unexpected callers.