How do I reset a PlayStation Network password during PS5 setup?
Answer
Use the email address already tied to the PlayStation Network account on account.playstation.com from a phone or computer, reset the password there, then sign in on the PS5. If the console setup blocks you, choose Skip or Set Up Later and finish password recovery off the console.
Before you start: stop right away if…
- Only use Sony’s official PlayStation account pages. Ignore sites that charge a fee to recover a PSN password.
Follow these steps
Identify the PSN account email
Use the email address that was created for PlayStation Network (purchase receipts, old PS4 login emails, or Sony account mail). That is the address you will enter for recovery—not a guess at a new address.
You should see: You know which inbox will receive the PlayStation password reset message.
Reset the password on Sony’s website
On a phone or computer, open the official PlayStation account sign-in page, choose Forgot Password, enter the PSN email, then open the email and create a new password.
You should see: You receive Sony’s reset email and successfully set a new password.
Skip console sign-in if setup is blocking you
On the PS5 setup screen, look for Skip, Do This Later, or Set Up Later so you can finish hardware setup and use offline games while the password reset completes on another device.
You should see: The console continues setup without requiring an immediate successful PSN sign-in.
Sign in on the PS5 with the new password
Return to Settings > Users and Accounts > Account (or the sign-in prompt), enter the same PSN email, and sign in with the new password.
You should see: The PS5 signs into PlayStation Network and online features become available.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: PS5 setup prompts for Sign In, Forgot Password, Skip, Do This Later, or Set Up Later, plus access to the email inbox for the PSN account.
Before you change anything: Confirm the exact email used for PlayStation Network—not a different Google or Apple login. Use a phone or computer browser for account.playstation.com when the console UI is limited. Finish console setup with Skip if you need time to recover the password. Never share one-time email codes with unexpected callers.