PlayStation help
9 step-by-step PlayStation guides, written in plain language. Pick the problem that matches yours.
Also browse by topic: Accounts & Passwords, Electronics, Email
- How do I appeal a permanent PlayStation account suspension?A PlayStation account has a permanent suspension and the user wants to know how to appeal or request review.Open
- How do I recover a PlayStation account when I no longer have the linked email?PlayStation Network sign-in fails because the owner no longer has access to the email address on the account, even though another email address is available.Open
- How do I request a refund for a PlayStation game purchase?Someone purchased a PlayStation game such as Toxic Commando on PS5, cannot play it or was told it is not refundable, and needs help requesting a refund.Open
- How do I request a refund for an accidental PlayStation Store purchase?Games were bought by accident on the PlayStation Store and a refund or cancellation is needed.Open
- How do I reset a PlayStation Network password during PS5 setup?During new PS5 setup, the PlayStation Network password reset flow is missing or unclear, and the email address for the PSN account is needed to continue.Open
- How do I sign in to PlayStation Network after losing the phone used for 2-step verification?Sign-in to a PlayStation account fails because the phone used for 2-step verification codes was lost and codes can no longer be received.Open
- How do I sign in to PlayStation when date of birth verification fails?Cannot sign in to a PlayStation Network account because password reset or recovery keeps asking for a date of birth that does not work.Open
- What can you do if a PlayStation gift card code is scratched beyond reading?A PlayStation store card’s reveal code was scratched so heavily that characters cannot be read.Open
- Why can’t I sign in to a PlayStation account on a PS5?A PS5 shows Can’t sign in or asks for a password change for security reasons when trying to access a PlayStation account.Open