How do I recover a Gmail account when I forgot the password?
Answer
Use Google’s Forgot password flow on accounts.google.com, preferably from a phone and network you use often. Answer the recovery prompts, then create a new password and review recent account activity.
Before you start: stop right away if…
- Stop if a site or popup asks you to pay to unlock a Google account or install unknown software.
Follow these steps
Open Google’s Forgot password page
Go to accounts.google.com on a browser or use the Google sign-in screen, enter the Gmail address, then choose Forgot password.
You should see: Google shows recovery choices such as a phone prompt, email, or other verification steps.
Use a familiar device and network
If possible, continue on the Motorola or Android phone and Wi‑Fi you normally use with this account, because Google often trusts familiar devices and places more.
You should see: Verification options appear more readily, or an already-signed-in session helps confirm it is you.
Complete one recovery challenge
Follow the on-screen prompts using a recovery phone code, recovery email link, backup codes, or answers Google accepts. Make only one change at a time.
You should see: Google accepts the verification and lets you create a new password.
Secure the account after reset
Set a new strong password, confirm recovery phone and email are current, and review recent security activity for unknown devices.
You should see: You can open Gmail again and unfamiliar sessions are signed out or flagged.
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Extra tips
What to look for: The Forgot password link on Google’s official sign-in page, recovery codes or SMS prompts, and whether a familiar device is already signed in.
Before you change anything: Start from a device and location you normally use for this Google account. Have any recovery phone, backup codes, or secondary email ready. Use only Google’s official accounts.google.com recovery pages. Never share passwords or one-time codes with unexpected callers.