How do I reset a forgotten Apple ID or iPhone unlock password?
Answer
If the iPhone passcode is forgotten, you must erase the device via computer recovery or Find My, then restore. If the Apple ID password is forgotten, use iforgot.apple.com. These are different passwords—confirm which screen you see.
Before you start: stop right away if…
- Erasing a passcode-locked iPhone deletes data not already backed up.
Follow these steps
Identify which password is wrong
Read the screen: device passcode entry is numeric on the lock screen; Apple ID asks for the account email password.
You should see: You know whether to erase the device or reset the Apple ID.
Reset Apple ID if needed
Go to iforgot.apple.com and reset the Apple ID password with trusted devices or recovery.
You should see: A new Apple ID password works on account screens.
Erase a forgotten device passcode
Use Find My to erase, or connect to a computer and restore from recovery mode.
You should see: The iPhone erases and reaches setup.
Reactivate with Apple ID
After erase, sign in with the Apple ID to pass Activation Lock, then restore a backup if available.
You should see: The phone is usable again with a new passcode.
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Extra tips
What to look for: Try again on the lock screen versus Apple ID password prompts; Windows or Mac available for recovery.
Before you change anything: Back up first if you still have any access. Know which Apple ID email is on the phone. Erasing without the Apple ID password can leave the phone activation-locked.