How do I move Freedom Mobile service to a new iPhone when the old phone is dead?
Answer
Contact Freedom Mobile with the new iPhone’s IMEI to transfer the number and receive eSIM setup (often a QR code) by email or another verified channel—not via the dead phone.
Follow these steps
Collect the new iPhone IMEI
On the new iPhone connected to Wi‑Fi, open Settings > General > About and write down the IMEI. You can also find it on the SIM tray or original box.
You should see: You have the IMEI Freedom needs for the transfer.
Contact Freedom Mobile support
Reach Freedom through the official website, app on Wi‑Fi, or billed support number. Explain the old phone is dead and you need the number moved to a new iPhone.
You should see: An agent starts a SIM/eSIM transfer.
Confirm the SIM change
Provide the new IMEI and complete Freedom’s identity checks. Ask them to email the eSIM QR code or instructions if SMS cannot reach the old number.
You should see: Freedom confirms the transfer and sends setup details.
Install the eSIM on the new iPhone
Open the Mail app or email website in Safari on Wi‑Fi, open Freedom’s message, then go to Settings > Cellular > Add eSIM and scan the QR code or enter the provided details.
You should see: The Freedom line activates on the new iPhone.
Test calls and texts
Turn off Wi‑Fi briefly and place a call and send a text to confirm cellular service works on the new device.
You should see: Calls and texts work with your number.
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Extra tips
What to look for: The new iPhone IMEI, Freedom account PIN, and an email or QR code for eSIM installation
Before you change anything: Find the new iPhone IMEI in Settings > General > About. Have account verification details ready. Use Freedom’s official support only.
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