How do I fix a streaming app that fails to start with an error code on a TV?
Answer
Fully power cycle the TV rather than using standby — hold the power button or unplug it for a minute. If the app still fails, sign out, remove it, reinstall it, and check for a TV software update. Codes like this usually mean the app cannot reach the service, not that anything is broken.
Before you start: stop right away if…
- A factory reset clears every app and setting on the TV. Try the steps above first.
Follow these steps
Power cycle properly
Hold the TV's power button until it restarts, or unplug it at the wall for a minute. Standby is not enough.
You should see: The TV restarts fully.
Test another app
Open a different streaming service to see whether the problem is one app or the connection.
You should see: You know where to look next.
Restart the router
If nothing streams, power the router off for thirty seconds and let it fully restart before testing again.
You should see: The TV reconnects and other apps work.
Reinstall the app
Remove the app from the TV, reinstall it from the TV's store, and sign in again.
You should see: A clean copy launches.
Update the TV software
In Settings, under Support or Software Update, install anything pending.
You should see: The TV reports it is up to date.
Not sure this is the right page? Check here
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Extra tips
What to look for: Whether other streaming apps on the same TV work. If none do, the problem is the TV's network rather than one service.
Before you change anything: Have your account email and password to hand, because reinstalling signs you out.
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