Why doesn't a package tracking number show any updates?
Answer
This usually means the tracking number has not been scanned into the system yet, was entered with a typo, or belongs to a different carrier than the one being checked. Confirming the number and using the correct carrier's official site most often resolves it.
Before you start: stop right away if…
- Be cautious of texts or calls claiming a package needs an extra payment to be released; verify any such claim directly with the retailer or official carrier site.
Follow these steps
Recheck the tracking number
Go back to the original order or shipping confirmation email and copy the tracking number exactly, watching for similar-looking characters like 0 and O, or 1 and I.
You should see: You have a tracking number copied directly from the source, avoiding typing mistakes.
Confirm the correct carrier
Check the confirmation email for the carrier name, since tracking numbers only work on that specific carrier's official tracking page.
You should see: You know exactly which website to check the number on.
Allow time for the first scan
If the order shipped within the last day or two, wait a bit longer, since some numbers are generated before the package is actually scanned by the carrier.
You should see: The tracking page begins showing status updates once the first scan happens.
Contact the seller if it still shows nothing
If the tracking number still shows no information after a couple of days, contact the seller with the order number and ask them to confirm the tracking details.
You should see: The seller confirms the correct tracking number and carrier, or reships the order if something went wrong.
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Extra tips
What to look for: The exact tracking number as shown in the order confirmation email, and which carrier it is meant to be tracked with.
Before you change anything: Confirm the tracking number by copying it directly from the order confirmation rather than retyping it. Check the order confirmation for which carrier is actually handling the shipment. Confirm you are entering the number on the official carrier or retailer website. Never pay an extra fee to an unexpected caller or text claiming it is required to release your package.