Why won't a fitness tracker sync with a phone?
Answer
This is most often a Bluetooth connection issue between the phone and the tracker, and usually clears up after restarting Bluetooth, the phone, or the fitness app in that order.
Before you start: stop right away if…
- Avoid unpairing and re-pairing the tracker unless the steps above don't help, since some settings may need to be reconfigured afterward.
Follow these steps
Turn Bluetooth off and back on
Open the phone's settings, turn Bluetooth off, wait about 10 seconds, then turn it back on.
You should see: Bluetooth shows as on and ready to connect.
Restart the phone
Power the phone off completely, wait a few seconds, then turn it back on.
You should see: The phone finishes restarting and unlocks normally.
Restart the tracker
Follow the tracker's official restart method for its model, then wait for the logo to appear on its screen.
You should see: The tracker's screen shows its startup logo and then returns to its normal display.
Check app permissions
Open the phone's app settings, find the fitness app, and confirm that Bluetooth and location permissions are turned on.
You should see: Both permissions show as allowed for the app.
Try syncing again from the app
Open the fitness app and pull down on the dashboard screen, or use the sync option in settings, to try syncing again.
You should see: The app shows a successful sync with an updated timestamp.
Not sure this is the right page? Check here
0 of 5 checked
Extra tips
What to look for: Whether the fitness app specifically says it cannot find the device, or shows a different sync error message.
Before you change anything: Confirm the tracker has enough battery charge to sync. Check that Bluetooth is turned on for the phone. Confirm you are using the official fitness app, not a third-party app. Avoid unpairing the device unless the basic steps below don't help, since re-pairing can require re-entering settings.