LG help
14 step-by-step LG guides, written in plain language. Pick the problem that matches yours.
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- How do I connect an LG TV to a new Wi-Fi network?An LG TV shows Wi-Fi as not connected or turned off when trying to join a new wireless network, often after changing routers or home internet equipment.Open
- How do I find the Wi-Fi password for an LG refrigerator that was never set up?Someone needs the home Wi-Fi password to connect an LG refrigerator that has never been set up on the network.Open
- How do I fix Paramount+ on an LG TV that will not accept sign-in details?Two of three TVs will not let someone enter account information for Paramount+, and the TVs prompt to download the app while also mentioning an internet connection check.Open
- How do I fix YouTube TV buffering on an older LG Smart TV?After renewing a streaming subscription, an older LG Smart TV buffers on many YouTube TV channels, sometimes within a few seconds and sometimes after a longer delay.Open
- How do I fix a fridge that suddenly lost all power?A refrigerator went completely dead with no lights or display, even though the outlet tests good and a power reset did not restore it.Open
- How do I fix an LG TV that has picture but no sound from the TV speakers?An LG TV shows a normal picture and is set to TV speakers, but there is no sound, and the issue may be software or HDMI-related.Open
- How do I fix an LG TV that will not keep the correct time zone?An LG TV’s clock stays wrong even after trying automatic time and manual time settings, and the time zone will not stay correct.Open
- How do I get Max (HBO Max) to show up and work on a smart TV?Someone just signed up for Max (formerly HBO Max) and the service is not appearing or working on the TV.Open
- How do I restore a purchased premium app on an LG TV dongle when purchases do not show?An LG TV dongle or LG smart TV setup will not show purchased premium apps after payment, so premium access is missing when signed in.Open
- How do I turn off Hotel Mode on an LG TV when volume will not work?An LG commercial/hotel-style TV (reported 40LX570H) is stuck in Hotel Mode so volume cannot be controlled normally.Open
- How do I unlock a new LG TV when I forgot the password or PIN?A new LG TV asks for a password or PIN that nobody remembers, often during parental controls, store, or lock screens.Open
- Why does Hulu on an LG TV show VPN error P-EDU101?An LG smart TV shows a Hulu error related to VPN use (P-EDU101) even when the viewer believes no VPN is active.Open
- Why is Prime Video a blank screen on my LG TV?Prime Video opens to a blank screen on an LG TV, sometimes after a clock or a prompt to press any button other than power, while regular TV or cable may still work.Open
- Why won’t my LG TV remote turn on or show a red light?An LG TV remote will not control the TV at all, pairing does not help, and the remote’s red indicator light never turns on when buttons are pressed.Open