Spectrum help
12 step-by-step Spectrum guides, written in plain language. Pick the problem that matches yours.
Also browse by topic: Accounts & Passwords, Electronics, Internet & Wi-Fi, Phones & Tablets, TV & Streaming
- How do I add Channel 3 on a Spectrum cable TV?A Spectrum TV viewer wants Channel 3 added or restored so it appears and plays on the television.Open
- How do I cancel Spectrum TV and keep internet service?Someone wants to cancel Spectrum TV service only while keeping Spectrum internet active on the same account.Open
- How do I cancel Spectrum home phone after losing dial tone?Spectrum landline has had no dial tone since a number-change call; the customer wants to cancel home phone service immediately.Open
- How do I contact Spectrum Mobile or Charter cellular support?Someone needs to speak with support about Charter/Spectrum cellular service.Open
- How do I find my Spectrum Wi-Fi name and password for a new iPhone?A senior setting up a new iPhone cannot read the small print on the Spectrum gateway box and needs the Wi-Fi name and password.Open
- How do I fix a TV that says to update your payment method to keep streaming?A TV or streaming box shows “Update your payment method to keep streaming” for Peacock through a Spectrum/Xumo setup, even after Spectrum says the account is paid.Open
- How do I fix a landline with no dial tone after a Spectrum outage?A Spectrum landline (or phone service through the modem) has no dial tone, so calls cannot be made or received.Open
- How do I record a show on a Spectrum Xumo stream box?A new Spectrum Xumo Stream Box user wants to record a TV program and save it to a library but does not remember the remote steps shown by the technician.Open
- What can I do if a Spectrum store visit will take hours?Someone is waiting in a Spectrum retail store with a long delay and needs practical alternatives to get service or equipment help sooner.Open
- What should I do if a number port from Verizon to Spectrum stalls after the PIN?A cell phone number port from Verizon to Spectrum reached the Verizon transfer PIN step, then stopped before activation finished.Open
- Why am I still getting a Spectrum bill after switching to AT&T?After Spectrum suggested switching TV service to AT&T for a lower price and you agreed, you still received a Spectrum bill and are unsure what is active.Open
- Why does a TV say no internet connection while other TVs work?A downstairs TV shows 'no internet connection' even though internet may work on an upstairs TV on the same Spectrum service.Open