Uber help
17 step-by-step Uber guides, written in plain language. Pick the problem that matches yours.
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- How do I arrange return of a lost phone found by a rideshare driver?A lost phone was reported and a rideshare driver has located it, but the owner needs a safe way to contact the driver and coordinate a return meeting.Open
- How do I contact Uber after leaving a phone in the car?A phone was left in an Uber ride and it is the only communication device, so the rider needs another way to reach Uber or the driver about the lost phone.Open
- How do I contact an Uber driver about a phone left in the car?A phone was left in an Uber vehicle and the owner needs to use email or the Uber app from another device to reach the driver about the lost item.Open
- How do I contact an Uber driver about a phone left in the car?A cellphone was left in an Uber in Chicago and the rider needs the official lost-item path to contact the driver without the missing phone.Open
- How do I find a phone left in an Uber ride?A phone was left in an Uber vehicle and needs to be located, sometimes when the rider also cannot easily access Uber or email on another device.Open
- How do I find a phone left in an Uber when the ride was booked on that phone?A phone was left in an Uber after a ride, and the Uber trip was booked on that same phone, so the rider cannot open the Uber app to message the driver.Open
- How do I fix Uber Driver login when I have two accounts?An Uber Driver cannot connect or log in and has two Uber accounts; the older account is the one that will not sign in.Open
- How do I fix a rideshare tip link that won't open or work?A link meant to add or adjust a tip for a completed ride does not open properly or shows no tip option.Open
- How do I fix the Uber app stuck on Waiting on an iPhone?On an iPhone, the Uber app stays on Waiting and the user cannot open past rides or book new trips.Open
- How do I get an Uber ride ETA when the app will not confirm pickup?Someone needs an Uber pickup ETA between two addresses, but the ride will not confirm, sometimes after payment cards are rejected.Open
- How do I recover a phone left in an Uber?A phone (reported as an iPhone 12) was left in an Uber after a completed trip, and the rider needs Uber’s lost-item process to contact the driver and arrange return.Open
- How do I recover a phone left in an Uber?A phone was left in an Uber on the way to an airport, and someone needs to contact the driver without that phone.Open
- How do I report a garage door opener left in an Uber or rideshare car?A garage door opener was left in a rideshare vehicle after a trip and needs to be reported through the official lost‑item process.Open
- How do I report a phone left in an Uber ride?A phone was left in an Uber vehicle and needs to be reported and protected as quickly as possible.Open
- How do I report a phone left in an Uber?A phone was left in an Uber ride, customer service was contacted the same day, and the driver has not returned contact yet.Open
- How do I reserve an Uber ride for someone else?A rider wants to schedule an Uber pickup for a friend and children and needs to confirm the reservation details go to the right passenger.Open
- What should I do when Uber keeps canceling rides in a low-driver area?Uber rides were canceled more than once for a route with few drivers (for example Camite to Lewiston), and the rider wants to know whether another request is likely to waste more time.Open