How do I return an unused Starlink kit or satellite equipment?
Answer
Sign in to the official Starlink account, open Support/Orders for return or cancel options, and follow the RMA packing instructions Starlink provides. Do not ship the kit without a return authorization and label. If the portal shows no return, contact Starlink Support through the app/account chat and keep ticket numbers—avoid third-party “you guys were sent the form” claims without written confirmation.
Before you start: stop right away if…
- Never ship expensive equipment to an address from an unsolicited email.
Follow these steps
Open the Starlink account return tools
Sign in at the official Starlink site or app. Go to your order/subscription and look for Cancel, Return, or Support options tied to that kit.
You should see: You see a return path or a way to open a support ticket for returns.
Request an RMA in writing
Start a Support chat/ticket stating the kit is unused and you need return instructions and a label. Save the ticket number and any emailed RMA.
You should see: Starlink provides packing steps and a shipping label or drop-off method.
Ship only with the official label
Pack as instructed with serial numbers visible if required. Use only the carrier label Starlink provides. Do not pay a stranger to “arrange the return.”
You should see: The kit is in transit with tracking tied to your RMA.
Track refund status
Watch the account for receive/refund updates. If tracking shows delivered but no refund after the stated window, reply on the same ticket with tracking.
You should see: The refund posts, or Support escalates with your documentation.
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Extra tips
What to look for: Return merchandise authorization; prepaid label; order number; support ticket IDs; unused/sealed kit condition rules
Before you change anything: Keep the kit unused and complete if required for a full refund. Photograph serial numbers and packaging. Use only starlink.com / the official app. Do not mail equipment to an address from a random email.
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