How do I update the payment card for a Frndly TV subscription?
Answer
If Frndly TV bills you directly, open the account settings, go to Account, and choose Replace or Update next to the payment method. If you pay through PayPal, Roku, Amazon, or VIZIO, change the card in that account instead. Frndly TV does not accept prepaid debit cards.
Before you start: stop right away if…
- Do not share your password, one-time codes, or full card details with anyone who contacts you by phone, text, or email about the update, even if they say they are from Frndly TV. Enter card details only on the official page.
Follow these steps
Find out how the subscription is billed
Check the payment method shown in your Frndly TV account. Frndly TV's help article covers cards billed directly, and also explains that PayPal, Roku, Amazon, and VIZIO billing are changed in those providers' accounts. If you are not sure which applies, look at the billing receipt or the subscription sign-up email.
You should see: You know whether the card is changed in Frndly TV's own settings or in another provider's account.
Open the Frndly TV account settings for a directly billed card
For a card billed directly by Frndly TV, sign in to your account in a web browser. The official Frndly TV help article on updating a credit card links to the account settings page for this step. Sign in if prompted.
You should see: The account settings page opens and shows your payment method under Account.
Replace the payment method
Under Account, next to your payment method, click Replace or Update. On the next page, click Replace or Update again, enter the new card details, and click Confirm. The menu names may change over time, so look for the payment method entry under Account if the wording differs.
You should see: The page confirms the new card, or shows the updated payment method. If it shows an error, read the message before trying again.
Update the card at the other billing provider if needed
If the subscription is billed through another provider, change the card there. For PayPal, go to Payments, then Manage Automatic Payments, then select Frndly TV. For Roku, sign in to your Roku account, select Payment methods, then Replace payment method. For Amazon, open Your Payments, then select Edit on the card. For VIZIO, sign in to your VIZIO account, select Payment Method, then Update.
You should see: The provider's account shows the new card as the payment method for Frndly TV.
Contact Frndly TV support if the update fails
If the update fails, or the page will not accept a standard card, start a chat with the chat icon at the bottom right of the Frndly TV page, or email support@frndlytv.com. Ask support to confirm the payment method on your account and whether the last payment went through.
You should see: Support confirms the payment method on your account or explains why the card was not accepted.
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Extra tips
What to look for: The payment method shown under Account in your Frndly TV settings, and whether your subscription shows PayPal, Roku, Amazon, or VIZIO as the billing source.
Before you change anything: Find out how the subscription is billed, from the payment method shown in your Frndly TV account or from the billing email you received when you signed up. Have the new card in front of you, and confirm that it is not a prepaid debit card. Use the official Frndly TV help page or account page, not a link in an unexpected email or text. Do not share your account password or one-time codes with anyone who contacts you about the update.
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