Netflix help
15 step-by-step Netflix guides, written in plain language. Pick the problem that matches yours.
Also browse by topic: Accounts & Passwords, Email, TV & Streaming
- How can I remove ads from Netflix or another ad-supported streaming plan?Ads appear during streaming on an ad-supported plan and need to be removed or reduced.Open
- How do I cancel a Netflix automatic monthly payment?A Netflix membership is billing a credit card automatically each month, including a low-cost add-on around $3.49, and the account holder wants billing stopped, sometimes without remembering the email.Open
- How do I change the payment method on a Netflix account?A Netflix member needs to update the card or payment numbers on file for billing.Open
- How do I contact Netflix support or cancel if I only needed help finding their number?Someone was looking for Netflix’s phone number for help and may have started a service or chat path they did not want, and now needs official contact or cancel/refund guidance.Open
- How do I fix Netflix error code 1510a on a Sharp TV?Netflix will not play on a Sharp TV and shows error code 1510a, so streaming cannot start.Open
- How do I fix Netflix saying not connected on a Foxtel box?Netflix on a Foxtel box shows not connected or unable to connect, and it is unclear whether the home internet is the cause.Open
- How do I fix Netflix when it will not open on a Roku TV?Netflix will not open or play on a regular TV using Roku, and the Netflix button or app may show a blank screen or error.Open
- How do I fix a Netflix error that mentions the Wi‑Fi connection?Netflix shows an error related to the Wi‑Fi connection and will not play, often after the streaming device loses a stable network path.Open
- How do I manage a Netflix account after the account holder has died?A Netflix account was in a deceased spouse’s name, login details are unknown, and a payment still came out of an account that has been disabled after the death.Open
- How do I reconnect Netflix on a smart TV after it asks to join again?Netflix on a smart TV appears accidentally disconnected and now prompts to join or get started instead of signing into the existing account.Open
- How do I restore Netflix on a TV after someone canceled the account?Netflix was canceled by another household member even though the person paying still wants it active on the television.Open
- How do I sign in and link Netflix on a smart TV?A viewer can open the Netflix app on a TV and enter account details but still cannot get signed in successfully.Open
- How do I sign in to Netflix on a TV when it never asks for a login?First-time Netflix setup on a TV shows movies instead of a sign-in screen; an older login name may exist and the account was paused, and password reset email may be needed.Open
- Why does Netflix say a show is not available?Netflix shows an error that a title such as Derry Girls is not available, and it is unclear whether the problem is one show, the whole app, or the account region.Open
- Why won't Netflix play and shows an error code?Netflix will not play and displays an error code, usually pointing at a connection or stored-data problem on the device.Open