Roku help
17 step-by-step Roku guides, written in plain language. Pick the problem that matches yours.
Also browse by topic: Accounts & Passwords, Electronics, Email, Internet & Wi-Fi, TV & Streaming
- How do I cancel a Roku free trial before being charged?A 7-day free trial was started on a Roku device several days ago and needs to be canceled before the paid subscription begins.Open
- How do I check an unexpected Disney+/Hulu charge on a Roku account?A Roku activity page shows an unexpected Disney+/Hulu-related charge or PayPal entry, and it is unclear whether Roku or the streaming provider is billing for the subscription.Open
- How do I connect a Roku 4K to Wi‑Fi during setup?A Roku 4K will not finish setup because it cannot connect to Wi‑Fi in an apartment.Open
- How do I fix Roku TVs that ask to update payment and then lose internet?Multiple Roku TVs prompted to update payment information, then lost internet connectivity, possibly after a move and with more than one email or account involved.Open
- How do I fix Roku error code 014 when a TV will not connect to Wi-Fi?A TCL Roku TV or Roku device shows no connectivity with error code 014 and cannot stay connected to Wi-Fi.Open
- How do I fix a Roku Streaming Stick that will not start or responds very slowly?A Roku device will not work properly—home screen may not appear, the remote may not navigate, or the stick may respond very slowly.Open
- How do I fix a Roku device that will not connect to the internet?A Roku streaming device or Roku TV shows that it is not connecting to the internet even though the user wants to stream normally.Open
- How do I fix a Roku that will not connect to Wi-Fi?A Roku device shows an error when connecting to Wi-Fi and cannot get online.Open
- How do I get a Roku working again when the remote responds poorly?TV viewing depends on a Roku device, and playback or control is failing—often with a weak or unresponsive original Roku remote.Open
- How do I get past a Roku update screen that will not go away on my TV?A TV shows a Roku update screen and the user cannot leave that screen to use the TV normally.Open
- How do I reset a Roku account password on a Hisense Roku TV?A Hisense Roku TV account password needs to be reset so the TV can be signed in again.Open
- How do I set up a new Roku when the debit card expiration date is rejected?A Roku device is not set up correctly, and a new Roku will not accept a debit card expiration date during account payment setup.Open
- How do I stop an unwanted Howdy subscription on a Roku TV and request a refund?Howdy appeared on a Roku device even though the user did not intentionally sign up, and they want the charge stopped and a refund.Open
- How do I watch CNN live on a Roku TV without cable?Someone wants to cancel expensive cable and watch CNN live on a Roku TV, but is unsure which app or channel to install and how to open the live feed.Open
- How do I watch local channels on a Roku when an indoor antenna is not enough?You stream with Roku and want local channels only, but indoor antennas have not worked well enough for reliable broadcast TV.Open
- How do you fix Roku error 014 on multiple TVs?Roku error 014 suddenly appeared overnight on three TVs, blocking normal streaming on each Roku device.Open
- Why does Roku keep saying to use another payment method after updating the card?A Roku account payment method was updated with a new card, but Roku still says to use another payment method and will not accept the new card.Open