How do I reset a Roku account password on a Hisense Roku TV?
Answer
Reset the Roku password from Roku’s official forgot-password email flow on a phone or computer, then sign into the Hisense Roku TV with the same email and new password.
Before you start: stop right away if…
- A factory or pinhole reset can remove installed channels and require full setup again.
- Only use Roku’s official password-reset links from the email you requested.
Follow these steps
Start a Roku password reset on another device
On a phone or computer, open Roku’s official sign-in page, choose Forgot password, and enter the Roku account email tied to the TV.
You should see: A password-reset email arrives from Roku.
Create the new password
Open the Roku email and set a new password. Store it somewhere safe you control.
You should see: The Roku account password is updated.
Power-cycle the Hisense Roku TV
Unplug the TV for 60 seconds, plug it back in, and return to the Roku sign-in screen.
You should see: The TV shows a fresh sign-in prompt.
Sign in with the updated credentials
Enter the same Roku account email and the new password on the TV. Rejoin Wi-Fi if asked, using your normal network password from the router label or a working device.
You should see: The TV signs into Roku successfully.
Use pinhole reset only if sign-in stays broken
If the TV never accepts the account after a correct password, look for a Reset pinhole on the TV, follow Roku/Hisense reset instructions, then sign in again with the new password.
You should see: The TV completes setup and links to the Roku account.
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Extra tips
What to look for: The Roku account email originally linked to the TV, and a password-reset message from Roku
Before you change anything: Use only Roku’s official website or app for password reset. Have access to the email inbox for that Roku account. Avoid factory-resetting the TV until password reset is tried.
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