Visible help

7 step-by-step Visible guides, written in plain language. Pick the problem that matches yours.

Also browse by topic: Accounts & Passwords, Internet & Wi-Fi, Phones & Tablets

• How do I change or remove the default payment method on Visible?Someone cannot remove the default payment method on a Visible account, often because autopay stays on.Open
• How do I fix an iPhone that stopped working after switching to Visible?After switching carrier service to Visible, an iPhone no longer has working calls or data and needs the new plan activated correctly.Open
• How do I fix text messages failing to send on Visible after changing cellular settings?After using an area with no Wi-Fi and changing cellular controls, text messages fail to send on an iPhone with Visible service.Open
• How do I get help with a Visible mobile account?Someone needs help with a Visible wireless account—sign-in, plan, or service—on an Android phone and is unsure which official path to use.Open
• How do I pay my Visible bill when online payment will not go through?A Visible customer cannot complete an online bill payment in the Visible app or website even though service is still showing as active.Open
• How do I restore Visible service after a failed number transfer?After trying to transfer a number from an old phone to a new Visible phone, neither phone can make calls, and the Visible app asks for a login code that cannot be received because email and phone verification both fail.Open
• How do I transfer a phone number to a new iPhone on Visible?Someone wants to move an existing phone number onto a new iPhone while using Visible service, including cases where the eSIM cannot move automatically.Open