WhatsApp help
13 step-by-step WhatsApp guides, written in plain language. Pick the problem that matches yours.
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- How can deleted WhatsApp messages and contacts be restored?Messages and contact information were deleted, and the goal is to restore them from a backup on a phone.Open
- How do I find my WhatsApp phone number?Someone needs to view the phone number currently linked to their WhatsApp account.Open
- How do I fix WhatsApp when the phone number field will not accept typing?WhatsApp is installed, but the phone number field will not accept typed digits during setup or verification.Open
- How do I move WhatsApp from Android to a new iPhone?After switching from Android to a new iPhone, WhatsApp shows an error about no passkeys on the device when scanning a QR code, even though a passkey was created on the Android phone.Open
- How do I recover WhatsApp when I no longer have the linked email?WhatsApp access is blocked because two-step verification PIN reset depends on an email address the user can no longer access.Open
- How do I recover a deleted WhatsApp chat on Android?A WhatsApp chat was deleted on an Android phone and the person wants to get the conversation back or understand what can still be restored.Open
- How do I recover a messaging app and its chat history after accidentally deleting it?A messaging app was accidentally uninstalled from a phone, and the person wants to get the app and its conversations back.Open
- How do I restore a WhatsApp backup if the password is forgotten?A WhatsApp chat backup exists on Android, but the end-to-end encrypted backup password or key is forgotten, so chats cannot be restored.Open
- Why am I not receiving WhatsApp messages from only one contact while traveling?WhatsApp delivers messages from most people, but messages from one specific contact are missing while traveling outside the USA, and replies to that contact may also fail.Open
- Why do WhatsApp messages disappear or show as deleted on Android?WhatsApp messages appear missing or show “This message was deleted,” raising concern that someone else accessed the account or device.Open
- Why is WhatsApp restore or transfer so slow on Android?WhatsApp on Android is stuck on a slow loading, restore, or transfer screen and has been very slow since the previous day.Open
- Why is a WhatsApp account banned and how can it be appealed?WhatsApp shows a message that the account cannot be used or has been banned, blocking the app from opening or staying signed in.Open
- Why won’t WhatsApp open or finish sign-in on Android?WhatsApp on Android will not open or stay signed in, and a verification or password-related email is said to be sent but never arrives.Open