How do I move a satellite TV account to a new address?
Answer
Contact the provider's moving or relocation team rather than cancelling — providers move accounts as standard and cancelling instead can trigger early termination charges on a contract. Book the move several weeks ahead, since an installer usually has to realign or fit a dish at the new address.
Before you start: stop right away if…
- Arrange the move only through the provider's own contact details. Fake relocation offers asking for payment are a known scam.
Follow these steps
Contact the moving team, not cancellations
Call the provider and ask specifically about moving home. Say you are keeping the service.
You should see: They open a relocation rather than a cancellation.
Book the installation early
Ask for an installation date at the new address as close as possible to your move. Slots book out weeks ahead.
You should see: You have a confirmed date.
Ask what the new address already has
Check whether a dish and cabling are present. If so, the visit may be shorter or cheaper.
You should see: You know what the visit involves and costs.
Confirm what happens to your equipment
Ask whether to take your receiver with you or leave it, and get that in writing.
You should see: You know what to pack and what to leave.
Check the billing during the gap
Ask how billing is handled between the last day at the old address and installation at the new one.
You should see: You are not charged for service you cannot use.
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Extra tips
What to look for: Whether your contract has time left to run, and whether the new address already has a dish and cabling.
Before you change anything: Have the account number, the new address, and your intended moving date ready before calling.
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