How do I fix a password reset email that never arrives for a Google Nest account?
Answer
First confirm which kind of account you have. Nest Accounts reset through Nest's own Forgot Password screen, while Google Account logins reset through Google. Then check the spam and bulk folders, request one new reset email, and confirm the email address matches the one used to sign up. If nothing arrives, the next step is Nest or Google support, not repeated resets.
Before you start: stop right away if…
- Be wary of anyone offering to recover the account for a fee, asking you to install software, or asking for remote access to a phone or computer.
Follow these steps
Confirm which kind of account you have
Open the Nest app or go to home.nest.com. If the sign-in screen offers Sign in with Nest, you are using a Nest Account. If you normally sign in with a Google account, the reset steps are the Google Account steps instead. Google's Nest help page on resetting a Nest Account password says that Google Account users should change or reset their Google Account password rather than the Nest one.
You should see: You know whether the account is a Nest Account or a Google Account, so you can follow the matching reset path.
Request one reset from the Nest sign-in screen
For a Nest Account, tap Sign in with Nest, then Forgot Password. Enter the email address you used to sign up, check it carefully for typos, then tap Reset password. Avoid requesting several resets in a row, since repeated attempts can temporarily limit recovery.
You should see: The screen confirms that a reset message is on its way, and a reset email should arrive in the inbox of the address you entered.
Check every folder for the reset email
Look in the inbox, Spam, Junk or Bulk Mail, Promotions, and All Mail for the address you entered. Google's help on password-assistance emails says to check the Spam or Bulk Mail folders when a reset message does not appear. If you use a different email service, search it for messages from Nest or Google.
You should see: You either find the reset email, or you have confirmed that nothing arrived in any folder of that address.
Allowlist the sender and request one more email
If the email is not in any folder, add the sender to your contacts or safe senders list. Google's help suggests adding noreply@google.com for Google Account messages; a Nest Account message may come from a different sender, so check the sender name in Spam before adding it. Then request one new reset email and give it some time to arrive.
You should see: Either the reset email arrives, or it still does not appear after one more attempt, which means the next step is support.
Use support if no email arrives
If two-step verification is on, the reset needs you to verify your account first, so follow the prompts on the sign-in screen. If the email still does not arrive, contact Nest support through the Google Home and Nest Help Center, or ask your email provider why its mail is being blocked. Google's account recovery page also notes that repeated recovery attempts can temporarily disable an option, so waiting before trying again is usually better.
You should see: Support confirms the account type and the email address on file, or your email provider explains what is blocking the message.
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Extra tips
What to look for: Which sign-in method you use (a Nest Account email and password, or a Google sign-in), the exact email address you used to create the account, and whether any reset message appears in Spam or Bulk Mail.
Before you change anything: Write down the email address you believe the account uses, and check it for typos. Note whether you ever signed in to Nest with a Google button or a Google account. Do not share any reset or verification code with anyone who contacts you.
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