Sony help
19 step-by-step Sony guides, written in plain language. Pick the problem that matches yours.
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- How can I browse the internet on a Sony Bravia TV?A Sony Bravia X50-9J user wants to browse the web on the TV but cannot open a useful browser experience.Open
- How do I fix a PS5 that says the internet provider will not allow it to connect?A PlayStation 5 shows a message that the internet provider will not allow it to connect while you are trying to set it up on the home network.Open
- How do I fix a PlayStation 5 account that will not sign in?A PlayStation 5 account will not accept the sign-in email or password, and no clear progress is made past the login screen.Open
- How do I fix or replace a PlayStation 5 disc drive that will not accept or eject discs?A PlayStation 5 disc drive will not let discs go in or out, and a replacement such as the PS5 Disc Drive model CFI-ZDD1 may be needed but is hard to find.Open
- How do I fix sound or audio track problems on a Sony XBR-65A8H TV?A Sony XBR-65A8H TV has an audio or playback problem that may be related to the selected TV audio track or sound output.Open
- How do I fix sound sync and picture freezing on a Sony TV only in TVNZ?A Sony 50W660F TV has sound sync and picture freezing problems only on TVNZ, while ThreeNow and YouTube work normally. Replacing the Amazon Fire Stick did not fix it.Open
- How do I get an iMac to detect a Sony Bravia TV as a display?An iMac does not detect a Sony Bravia TV (such as KDL-32L4010) when connected with a USB-to-HDMI adapter; the TV shows no signal.Open
- How do I get help with a Sony Walkman NW-A306 that has problems?A recently purchased Sony Walkman NW-A306 has trouble working, and the owner already opened a support case that needs follow-up.Open
- How do I recover or clean up noisy audio from a Sony FX3 video clip?Audio from a clip recorded on a Sony FX3 needs recovery or cleanup after the fact, often when the track sounds like hiss or white noise.Open
- How do you fix PlayStation controller connectivity problems?A PlayStation controller will not stay connected or pair reliably with the console, often after interference, low batteries, or a failed wireless link.Open
- What should I do if I did not get a delivery call for a Sony TV?A Sony TV delivery is expected soon, but you have not received the phone call to confirm the delivery time.Open
- What should I do if a Sony TV will not turn on and I need in-home help?A Sony TV will not turn on, shows no display or power lights, and the remote is unreliable, and the owner needs an in-home technician rather than more back-and-forth troubleshooting.Open
- Why does a PS5 show no power light and make no beep?A PlayStation 5 console shows no power light and does not beep when the power button is pressed.Open
- Why does a PS5 stay offline when Wi-Fi is connected?A PlayStation 5 shows Wi-Fi as connected, but games stay offline or hang on Checking network connection when launched.Open
- Why won't a multi-disc CD changer play discs?A multi-disc CD changer loads discs but will not play them, or reports an error instead of starting a track.Open
- Why won’t a TV turn on after sitting unused for weeks?A TV (reported as a Sony KDL-65W850C) will not turn on after being unused for a couple of weeks, even though the remote batteries are fine.Open
- Why won’t my TV turn on after I moved it and reconnected everything?A Sony smart TV worked before a move, but after reconnecting cables it will not turn on.Open
- Why won’t streaming apps download or update on a Sony Bravia TV?Streaming services on a Sony Bravia TV have stopped downloading or updating properly even though internet speed tests look acceptable.Open
- Why won’t the tray open on a Sony CD player?A Sony CDP-C305 or similar CD player has power but the disc tray will not open, with no unusual sounds or movement, and may still be within a return window after an online purchase.Open