Xfinity help
11 step-by-step Xfinity guides, written in plain language. Pick the problem that matches yours.
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- How do I clear a stuck carrier voicemail notification after canceling the service?Carrier voicemail or answering-service messages still show on the phone after the service was canceled, and the mailbox may say it is unavailable.Open
- How do I fix landline phones that stopped working after a new modem install?After installing a new modem, landline phones no longer work even though internet may be fine.Open
- How do I fix no dial tone on an Xfinity home phone line?Home phones have no dial tone on an Xfinity Voice line, including cases where all phones lost service around the same time.Open
- How do I fix no service after switching a phone to Xfinity Mobile?After switching to Xfinity, the phone is connected for setup but cannot call or text and may show No Service or SOS only.Open
- How do I fix the Xfinity app when it will not update on an older phone?The Xfinity app will not download or finish an update on an older phone.Open
- How do I order a replacement Xfinity remote?Someone needs to order a new Xfinity remote because the current remote is lost, broken, or no longer reliable.Open
- How do I program an Xfinity remote to control a Vizio TV?An Xfinity remote needs to be synced so it can power and control a Vizio TV.Open
- How do I set up a new TV with an existing Xfinity cable box?A new TV needs to be connected to existing Xfinity cable service using a cable box already at the address, and it is unclear whether a technician visit is required.Open
- How do I upgrade an Xfinity TV package to get cooking shows or a missing channel?Someone wants to upgrade an Xfinity TV plan to get cooking shows and channel 50, while keeping the monthly cost as low as possible.Open
- Why did a new Xfinity remote stop working after a few days?A recently received Xfinity remote worked briefly, then stopped controlling the TV properly—often with only the Power button still responding.Open
- Why won't the Xfinity app update on an older phone?The Xfinity app will not download or install an update on an older phone.Open