AT&T help
45 step-by-step AT&T guides, written in plain language. Pick the problem that matches yours.
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- How do I add international calling to an AT&T Prepaid plan when verification fails?An AT&T Prepaid customer needs international phone service added for about one month, already approved an $84 charge, but cannot pass bot verification and needs a live agent.Open
- How do I buy or install an AT&T eSIM while traveling in Italy?Someone in Italy is trying to purchase an AT&T eSIM online and is having trouble completing the purchase or install, possibly seeing an AT&T Cellular Plan Ready to be Installed message.Open
- How do I check and turn on AT&T international roaming before travel?Someone needs to confirm AT&T international roaming settings and line status before or during travel so the phone can use service abroad.Open
- How do I check if I am eligible for a phone offer on an AT&T account?Someone with AT&T internet wants to know if they are eligible for a phone through AT&T after losing a phone that was on a family plan.Open
- How do I check when a phone line is eligible for an upgrade?Someone needs to find out when a wireless line is eligible for a new phone upgrade on a carrier account such as AT&T.Open
- How do I clear a stuck voicemail indicator on an AT&T cordless handset?An AT&T cordless handset keeps showing a voicemail message indicator even though carrier voicemail is not set up or cannot be cleared through normal delete options.Open
- How do I find an AT&T user ID when text verification will not arrive?An AT&T account user ID is needed—sometimes for a locked SIM or PUK—but text or email verification messages are not arriving, so normal account recovery is blocked.Open
- How do I fix No Service or SOS after phone numbers were shut off during a transfer?One or more phone numbers were shut off during a carrier change, so the phone shows No Service or SOS and calls cannot be made until the transfer finishes.Open
- How do I fix a home or business cordless phone that cannot make or receive calls?A business phone line (often an AT&T CL82401-style cordless system on Spectrum voice) cannot send or receive calls, including emergency calls.Open
- How do I fix aT&T ping or locate a lost phone?A phone on AT&T service is lost and the owner wants to know whether AT&T can ping or locate it, and what steps to take next.Open
- How do I fix an AT&T account email that was entered wrong?An AT&T agent misspelled the account email address, and sign-in on the AT&T app or website loops without reaching the account.Open
- How do I fix an AT&T cordless phone that says No Line?An AT&T home cordless phone (model EL52253) shows a No Line message, so calls cannot be answered or placed until the base reconnects to the wall phone jack.Open
- How do I fix an AT&T flip phone battery that dies in about 30 minutes?An AT&T flip phone battery only lasts about 30 minutes, and the owner wants a replacement battery or a new flip phone.Open
- How do I fix an AT&T transfer PIN that Tello will not accept?Porting a long-held AT&T number to Tello fails because the transfer PIN does not go through; Tello indicates the problem is on the AT&T side, and the account holder may be abroad.Open
- How do I get a transfer PIN to port a number after canceling AT&T service?Someone needs a carrier transfer PIN to move a phone number to another provider after an AT&T wireless line was canceled or left with an unpaid balance, and they are unsure whether the number is still eligible to port.Open
- How do I get an AT&T number-transfer PIN to switch carriers?Mobile service was used with AT&T for about a month on a personal phone, and the customer wants to switch carriers by paying any balance and getting a number-transfer PIN to port the number.Open
- How do I get an AT&T prepaid transfer PIN when switching carriers?Someone on AT&T prepaid needs a transfer PIN to move the number to a new carrier, but the current phone or SIM may not receive texts.Open
- How do I make an AT&T payment so someone’s internet or phone service is restored?A parent or responsible payer needs to pay an AT&T internet and phone bill after service was interrupted, and may need to pay without the primary account login.Open
- How do I move an AT&T Prepaid number to a new iPhone with eSIM when transfer says ineligible?Automatic eSIM transfer of an AT&T Prepaid number from an old iPhone to a new iPhone 14 fails with an ineligible message.Open
- How do I move an AT&T Prepaid refill applied to the wrong number?Put $45 on an old phone number and needs it applied to the correct AT&T Prepaid number.Open
- How do I pay an AT&T prepaid phone bill online when 611 fails?Paying a prepaid phone line fails when calling 611 with errors or disconnects, and an online payment path is needed.Open
- How do I reinstate an AT&T landline that was disconnected by mistake?An AT&T landline was accidentally disconnected by a friend or household member and needs to be reinstated as soon as possible.Open
- How do I reset a forgotten AT&T account password on an iPhone?Someone cannot sign in to their AT&T account because they forgot the password and need to use Forgot Password recovery on an iPhone.Open
- How do I reset an AT&T account PIN online?Someone needs to reset the AT&T account PIN through AT&T’s online account tools.Open
- How do I reset an AT&T voicemail PIN when it says locked contact your system manager?Voicemail access shows a locked message such as locked contact your system manager, and the PIN is forgotten on an AT&T wireless line.Open
- How do I reset an AT&T voicemail PIN when the phone asks for a passcode?Voicemail cannot be opened because the phone asks for a passcode or says to contact the system manager, commonly on an AT&T line used with a Samsung phone.Open
- How do I restore AT&T phone service after an account was closed while another line still works?An AT&T account was closed, one family member’s line still works, and the bill payer wants another phone restored to service on the same plan.Open
- How do I restore AT&T service after fraud charges appear on the bill?AT&T service was disconnected. The AT&T fraud department said to pay only the personal phone bill, but the bill still includes disputed fraud amounts, and paying the full total may be incorrect.Open
- How do I restore an AT&T landline that was suddenly cut off?An AT&T home landline stopped working unexpectedly, leaving no phone service to call for help, sometimes after a number-change request even when the bill was paid.Open
- How do I suspend an AT&T wireless line or block a lost phone?A phone line needs to be suspended or a device blocked because the phone may be lost or stolen, and help is needed to pause wireless service or receive an authentication code.Open
- How do I unblock a number on an AT&T BL102-2 cordless phone?A number was blocked on an AT&T BL102-2 cordless phone and needs to be unblocked so calls can go through again.Open
- How do I unlock voicemail that says contact manager on an Android phone?Voicemail on an AT&T Android Galaxy phone is locked and shows a message to contact the manager, blocking access to messages.Open
- How do you unlock an AT&T phone for use on another carrier?Someone needs to unlock an AT&T device so it can accept another carrier’s SIM, and may see eligibility errors during the unlock request.Open
- What does “we cannot get service from here” mean when calling AT&T, and can I recover old texts?Calls from multiple phones reach a recording that service cannot be completed from here, and someone also wants copies of recent text messages and their tone for a dispute.Open
- What should I do if an AT&T eSIM is stuck after leaving Consumer Cellular?A line is being moved from Consumer Cellular back to AT&T. An eSIM activation was started hours ago, the phone still has no AT&T coverage, and service is needed in a rural area.Open
- What should I do if my AT&T landline has no dial tone?An AT&T home landline is not working—often with no dial tone—and may run through a modem or gateway.Open
- What should you do if a landline keeps getting loud static after repairs?A home landline has loud static that briefly improved after technician visits but returned, and the customer wants another repair dispatched.Open
- Why am I paying installments on an AT&T phone that was supposed to be free?An AT&T phone promoted as free is showing installment charges, which became obvious when an upgrade was denied.Open
- Why can't I make or receive calls on AT&T Mobility wireless?After switching from an AT&T landline to AT&T Mobility wireless, outbound calls get a busy signal and callers hear that the number cannot be reached.Open
- Why can't my AT&T landline dial out or receive calls?An AT&T landline phone cannot dial out and sometimes cannot receive calls, while other household services may still work.Open
- Why can’t people hear me on an AT&T wireless home phone?When answering calls on a wireless home phone setup, callers cannot hear you even though the call connects.Open
- Why did my AT&T monthly plan jump from $30 to $33 after I paid, and the phone still will not turn on?An AT&T monthly plan that was about $30 shows a higher amount such as $33 after a recent payment, and the phone still will not activate or turn on for service.Open
- Why do all cordless handsets ring at once and show Line in Use?An AT&T EL52213 cordless phone system rings all handsets together, often with crackling and a Line in Use message, and the line has gone out for about 48 hours more than once.Open
- Why is there no dial tone on a landline after heavy rain?Phone service went out during heavy rain; after drying out, the line shows no dial tone, indoor checks failed, and the pedestal box at the pole appears inactive.Open
- Why won't the AT&T app download on an AT&T prepaid Android phone?The AT&T app will not download on a newly set up AT&T prepaid Android phone, such as model U656AA.Open