How do I check whether AT&T has shipped new wireless or internet equipment?
Answer
Check the order on AT&T's official website or app. Sign in and open your order history, or use the order status tool with your order number and ZIP code. A shipping confirmation email is usually sent when the order leaves for delivery.
Before you start: stop right away if…
- Messages that claim a package is held and ask you to pay a fee or click a link can be scams. Check the order only through the official AT&T website or app.
Follow these steps
Gather the order details
Find the AT&T order confirmation email, or note the order number from your account. Have the ZIP code that was used on the order ready, since AT&T's order status tool asks for it.
You should see: You have the order number and ZIP code in front of you.
Check the order in your AT&T account
On the official AT&T website or in the AT&T app, sign in and go to your order history. Find the order for the wireless or internet service. AT&T's order status help page describes this path; the page notes that the app name can differ by version, so look for the order history option wherever it appears.
You should see: The order appears in your order history with a status, such as one showing it is still being prepared or has shipped. The exact wording varies.
Use the order status tool if you cannot sign in
If you cannot sign in, open the official AT&T support page and look for the option named Check my order or claim status. Enter the order number and ZIP code.
You should see: The tool shows the status for the order without requiring a sign-in. If it reports no order, recheck the number and ZIP code against the confirmation email.
Look for the shipping confirmation email
Check your inbox and spam folder for an email from AT&T about the order. AT&T's help page says wireless and internet orders send a confirmation email when the order ships. Open the email only from a message you know came from AT&T, and do not follow links in unexpected messages.
You should see: A shipping confirmation email is found, or you learn that none has arrived yet. Either result tells you what to check next.
Contact AT&T support if the status is unclear
If the order shows no status, or the status does not change, contact AT&T support using the phone number listed on the official AT&T website or your bill. Give the order number and ask whether the equipment has shipped. The help page does not describe what to expect for a number transfer from another carrier, so ask the representative how the transfer affects this order.
You should see: AT&T confirms whether the equipment has shipped, or explains what is still needed to complete the order.
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Extra tips
What to look for: Whether the order history lists the wireless or internet order, whether it shows a shipped or in-progress status, and whether a shipping confirmation email arrived.
Before you change anything: Find the AT&T order number from your order confirmation email, or from the order history in your AT&T account. Have the ZIP code that was used on the order ready. Note which service the order covers, wireless, internet, or both. Do not share passwords or one-time codes with anyone who contacts you about the order.
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