Phones & Tablets

Mobile storage, messaging, charging, and app issues.

1572 articles — showing 1261–1320 (page 22 of 27)

• What should I do if I paid for a service or item I never received?Someone paid about $95 and received nothing, and needs a way to recover the money for an item or service not delivered.Open
• What should I do if I think my phone is being hacked right now?Someone believes their phone is being hacked in real time and wants to know how to cut off access, including questions about removing the battery.Open
• What should I do if Xfinity Mobile charges appear on a Verizon account?A Verizon customer sees Xfinity Mobile charges even though they do not have Xfinity Mobile service.Open
• What should I do if a Cox technician misses a landline install appointment?A Cox technician was scheduled to install a landline but did not arrive for the appointment.Open
• What should I do if a Koodo to TELUS number transfer stalls after about 90 minutes?A mobile number transfer from Koodo to TELUS was approved, but service may have stalled after the typical transfer window, leaving the iPhone without a clear TELUS connection.Open
• What should I do if a Motorola phone keeps restarting during Google FRP setup?A Motorola G2026 restarts or fails while trying to remove Factory Reset Protection and may show a No command recovery screen.Open
• What should I do if a Public Mobile payment is denied and service is cut off?A Public Mobile account that uses automatic payment or direct deposit style billing has a denied payment, and the phone service has been cut off.Open
• What should I do if a SHEIN order says delivered but I never received it?A SHEIN order shows as delivered, but the package was never received, and a Parcel Delivered, Not Received option may appear on the order page.Open
• What should I do if a U-verse receiver keeps rebooting and the TV has no sound?A TV has no sound while an AT&T U-verse receiver has been stuck rebooting for a long time after troubleshooting.Open
• What should I do if a Zelle payment to a phone number fails?A Zelle payment sent to a mobile number is not working, and the sender wants the money returned or the transfer corrected.Open
• What should I do if a card payment for a phone repair is declined as fraud?A card payment for a device repair or related charge keeps getting declined and triggers a fraud alert, so the repair cannot be completed.Open
• What should I do if a carrier account password is forgotten?An account holder cannot remember the password for their mobile carrier account and needs to regain access.Open
• What should I do if a damaged iPhone camera breaks Face ID?A damaged iPhone can still charge, but the camera and Face ID no longer work, and Face ID settings may show it is unavailable.Open
• What should I do if a deactivated Omnipod 5 keeps beeping?An Omnipod 5 pod continues beeping after deactivation, sometimes alongside a Dexcom G7 “Sensor not found” alert on the controller or phone app.Open
• What should I do if a family member’s lost Android phone was linked to my Gmail?A family member lost an Android phone that was linked to a shared or household Gmail account, and another phone on that account is no longer working properly.Open
• What should I do if a home phone line is still out after a repair visit?A landline or home phone line remains out of service after a technician has already visited and attempted a repair.Open
• What should I do if a new iPhone has the wrong passcode or Apple ID?A new iPhone’s passcode was changed or the device shows an Apple ID you do not recognize, blocking normal use.Open
• What should I do if a number port from Verizon to Spectrum stalls after the PIN?A cell phone number port from Verizon to Spectrum reached the Verizon transfer PIN step, then stopped before activation finished.Open
• What should I do if a phone asks for a PUK code?A phone is requesting a PUK code, blocking the SIM after repeated incorrect PIN entries.Open
• What should I do if a phone line is down on the ground beside my house?A telephone or provider drop line is lying on the ground beside a house and the resident needs a technician visit, with limited mobility for meeting crews.Open
• What should I do if a phone says it was damaged by viruses and offers Google VPN?After following on-screen prompts, a phone claimed it was damaged by viruses and then offered Google VPN; the user is unsure whether to buy it.Open
• What should I do if a phone shipment shows Out for Delivery but never arrives?A cell phone shipment with tracking that includes an Out for Delivery scan has not arrived even though someone was home.Open
• What should I do if a phone unlock service is stuck at 95% with rolling dots?A paid phone unlock tracking page reached about 95%, then showed rolling dots for a week with no clear completion.Open
• What should I do if a support callback never comes?A promised support or service callback did not arrive after multiple attempts the same evening.Open
• What should I do if an AT&T eSIM is stuck after leaving Consumer Cellular?A line is being moved from Consumer Cellular back to AT&T. An eSIM activation was started hours ago, the phone still has no AT&T coverage, and service is needed in a rural area.Open
• What should I do if an Android phone looks wiped after Repair Mode or a battery reset?After a repair-related fix or battery reset, an Android phone appears fully reset, with missing apps such as the Play Store until the owner account finishes loading.Open
• What should I do if an iPhone 11 asks for a passcode I never set?An iPhone 11 is asking for a passcode the owner says was never set, and it may show that the iPhone is disabled.Open
• What should I do if an iPhone 15 Pro Max is stolen?An iPhone 15 Pro Max was stolen recently. Find My may already show the phone was erased, and the owner needs to secure accounts and arrange a replacement line or device, including possible carrier steps such as Spectrum.Open
• What should I do if an iPhone is left behind at a restaurant or shop?An iPhone was left at a public place, staff say nothing has been handed in, and the owner needs to find it or protect what is on it.Open
• What should I do if an iPhone screen will not take any touch input?An iPhone shows notifications and is charging, but the screen does not respond to touch and the phone cannot be powered off normally.Open
• What should I do if an iPhone shows a deactivated account during restore?An iPhone on a recent iOS build shows a deactivated account message during update or restore, and an older build number may no longer be installable.Open
• What should I do if an unexpected person contacts me for personal information?Someone receives an unexpected contact involving a personal name and is unsure whether it is legitimate support or a request for private information.Open
• What should I do if leather sneakers feel too small for my feet?Leather sneakers, often labeled around size 33, feel too small and uncomfortable on the feet.Open
• What should I do if my AT&T landline has no dial tone?An AT&T home landline is not working—often with no dial tone—and may run through a modem or gateway.Open
• What should I do if my Samsung Galaxy S25 Ultra is missing?Samsung Galaxy S25 Ultra has been missing for about two hours; need immediate locate and protect steps.Open
• What should I do if my iPhone is lost and I need carrier customer service?An iPhone is lost and the owner does not remember the carrier customer service number.Open
• What should I do if my iPhone shows fraud or suspicious charge warnings?Someone is concerned about fraud warnings on an iPhone after noticing a charge or alert that may not match a company they contacted.Open
• What should I do if my phone line is still down after a technician visit?A technician checked a phone-line outage, said the problem was on the outside line, and the line is still not working while the customer waits for repair confirmation.Open
• What should I do if my phone line was disconnected and I do not know why?A telephone line was cut off or disconnected and the account holder does not know why, including cases described in Spanish as the line being cut.Open
• What should I do if someone asks for my phone number and credit card to help?A contact asks for a phone number and credit card details and promises to tell you something or provide help in return.Open
• What should I do if someone is trying to take over my phone and accounts?Someone appears to be trying to access a phone and related accounts, and the owner is unsure whether to go to Social Security or secure the Google account and device first.Open
• What should I do if someone on a call asks for my credit card number?During a phone call, someone asks for a credit card number even though card details may already have been provided earlier for a legitimate registration.Open
• What should I do if the Phone app disappears and an iPhone stops working?An iPhone first stopped showing the Phone (telephone) app, then shut down or became unresponsive; carrier service such as PureTalk may also need to be checked.Open
• What should I do immediately if my phone is stolen?A phone was stolen and the owner may also be unable to sign into the carrier account, such as AT&T, to suspend service.Open
• What should I do when Uber keeps canceling rides in a low-driver area?Uber rides were canceled more than once for a route with few drivers (for example Camite to Lewiston), and the rider wants to know whether another request is likely to waste more time.Open
• What should I do when a Hexing meter shows C.510 failed and power is out?Household electricity went out while the Hexing prepaid meter or meter box is unresponsive and reports a failed or C.510 failed status, even though credit may still show.Open
• What should I do when a Vivitar reader says the SD card files are empty?A Vivitar card reader connected to a computer shows SD card files as empty, missing, or unreadable.Open
• What should I do when a flip phone went through the washing machine and I still need internet access?A flip phone went through a washing machine and may be ruined, and the owner still needs a phone that can access the internet.Open
• What should I do when a technician says the drop line is unsafe and suggests an air line workaround?Internet or phone service is down after a tech visit; the outdoor feed between the terminal box and house was called unsafe to repair, and an “air line” mailed workaround was proposed.Open
• What should I do when an iPhone is unavailable after too many passcode attempts?After forgotten passcode attempts, an iPhone shows it is unavailable and must wait hours before trying again, and Apple Account details may also be needed.Open
• What should I do when an iPhone will not let a passcode be entered?An iPhone will not accept passcode entry — the keypad does not respond, or the screen reports the device is disabled or unavailable.Open
• What should I do when my phone says I am out of data?A phone shows an out-of-data message and mobile internet stops working until the plan resets or more data is added.Open
• What should I do with a phone or account I still have but no longer use?A phone, tablet, or related account is still owned but no longer used, and personal details should be protected before storage, recycling, or cancellation.Open
• What should I try if a phone will not respond to anything?A phone appears unresponsive and the owner cannot get any normal response from the screen, buttons, or apps, with no clear error message shown.Open
• What should I try if an iPhone will not turn on?An iPhone will not power on and needs basic charging and force-restart checks before service or a claim.Open
• What should I try next when a first troubleshooting step did not work?An earlier fix attempt did not solve the problem, and a full power disconnect is the next practical step before trying further changes.Open
• What should be done if a lost iPhone was locked remotely and a replacement is needed?An iPhone was lost recently and has already been locked with a message asking anyone who finds it to call a listed number, and the owner would like it replaced.Open
• What should you do after a stolen phone and an unexpected online charge?A cellphone was stolen, the owner thought personal info was erased, then later found an email about a charge for a gaming tablet and charger and could not reach customer service.Open
• What should you do if Social Security identity verification fails on a phone number?Identity verification for a Social Security online process fails with a message that the phone number cannot be verified, sometimes during or alongside mobile/eSIM setup on a Samsung phone.Open
• What should you do if a cell phone line was deactivated?A cell phone line has been deactivated, so the handset cannot place calls or use cellular data on that number.Open