SiriusXM help
22 step-by-step SiriusXM guides, written in plain language. Pick the problem that matches yours.
Also browse by topic: Accounts & Passwords, Electronics, Phones & Tablets, TV & Streaming
- How do I activate SiriusXM on a Kenwood radio in a truck?A truck’s Kenwood radio needs SiriusXM activation and may stay on Preview, show No Signal, or ask to check the tuner.Open
- How do I cancel SiriusXM after selling a Subaru Outback?Someone sold a 2023 Subaru Outback and needs to cancel a SiriusXM membership that was started around the sale date.Open
- How do I cancel SiriusXM service for a vehicle subscription?A vehicle owner needs to cancel SiriusXM service associated with a 2017 Nissan Armada and can still access the account email.Open
- How do I cancel a SiriusXM radio subscription?Need to cancel a SiriusXM (SXM) radio subscription because household finances are tighter and the extra cost is no longer affordable.Open
- How do I get SiriusXM working on SXSD2 speaker docks?Two SiriusXM SXSD2 speaker docks will not play radio properly, often because the antenna cannot face south in the new location.Open
- How do I move SiriusXM to a new car when the radio says Not Subscribed?After getting a new vehicle, SiriusXM needs to be moved to the new radio, but the car still shows a Not Subscribed or not subscriber message.Open
- How do I move a SiriusXM subscription to a new car?Someone bought a 2023 Chevrolet Malibu after a Toyota C-HR and needs to transfer or activate SiriusXM radio service in the new vehicle.Open
- How do I move a SiriusXM subscription to a newly purchased vehicle?Just bought a new vehicle and want to move an existing SiriusXM subscription from another vehicle to the new one.Open
- How do I reactivate SiriusXM in a truck after a free trial expired?A truck SiriusXM subscription from a prior free trial no longer works and the radio tells the listener to call for help.Open
- How do I redeem a discounted SiriusXM trial offer for a car radio?A driver wants to claim a promotional SiriusXM offer such as a few months for a low introductory price on a car radio.Open
- How do I renew a SiriusXM subscription for a car radio that shows subscription updated?SiriusXM in a vehicle needs renewal or reactivation. The radio may show subscription updated, or service does not play until the correct Radio ID is renewed and the radio refreshes.Open
- How do I restart SiriusXM service on a 2017 GMC truck for a monthly plan?SiriusXM was previously active in a 2017 GMC truck and needs to be restarted on a low monthly plan; the radio hardware is still in the vehicle and an older account may also have covered another car.Open
- How do I switch to a less expensive SiriusXM subscription plan?A SiriusXM subscription such as account or radio reference z82du409 is renewing, and a lower-cost plan is needed.Open
- How do I transfer SiriusXM from an old car to a new car?You need to move SiriusXM from a previous vehicle to a new car and restore your stations on the new radio.Open
- How do I transfer a SiriusXM subscription after buying a new vehicle?After buying a new vehicle, a SiriusXM subscription still tied to an old vehicle needs to be transferred or the old radio removed from the paid plan.Open
- How do I transfer a SiriusXM subscription to a new car?A SiriusXM subscription needs to be moved from a previous vehicle to a new car.Open
- How do I update payment for SiriusXM after a card was compromised?SiriusXM needs a payment update after a card was compromised, and you need the account to stay active with a new card.Open
- How do I update the payment card on a SiriusXM account?A SiriusXM radio subscription needs a new payment card entered so billing and service continue.Open
- What should I do if SiriusXM says there is a payment issue?Notification that SiriusXM has a payment issue even though service may still be active and the car radio shows no error.Open
- Why does a SiriusXM car channel say Blocked?SiriusXM in the car shows a channel as Blocked even though you did not intentionally block it, and you want service restored.Open
- Why does the SiriusXM app say check your connection on iPhone?SiriusXM worked previously on an iPhone (including while traveling), but now shows 'Check your connection and try again' even though cellular and Wi‑Fi appear available.Open
- Why is SiriusXM stuck on "Updating channels"?A SiriusXM radio or receiver stays on Updating channels (for example around 9%) and does not finish loading channels.Open