Accounts & Passwords
Password recovery, account lockouts, and sign-in help.
721 articles — showing 661–720 (page 12 of 13)
- Why can't a new SIM card finish activating on an iPhone?A newly purchased physical SIM card will not finish activating on an iPhone, and the option to enter a required service PIN does not appear on screen.Open
- Why can't an exercise bike account password be changed while the monitor keeps cycling?An exercise bike’s monitor keeps cycling through screens or reconnecting, and the account password cannot be changed from the bike console or related app.Open
- Why can't you activate Google Authenticator after an unexpected subscription charge?Someone cannot activate Google Authenticator and also sees a charge for another subscription while struggling to use their Google account.Open
- Why can’t I get into my account on an Android phone?Sign-in to an account on an Android phone (often a Samsung device) fails, with little detail beyond being unable to get into the account.Open
- Why can’t I sign in to Max after receiving a confirmation email?Someone signed up for HBO Max or Max, received a confirmation email, but later cannot sign in because the service says there is no account under that email or phone number.Open
- Why can’t I sign in to a PlayStation account on a PS5?A PS5 shows Can’t sign in or asks for a password change for security reasons when trying to access a PlayStation account.Open
- Why can’t I watch the next season of a series on Netflix?On a Samsung TV Netflix account, series will not play through to the next season or the next season is unavailable.Open
- Why did a support signup show a $1 charge or refundable authorization?Before or during a support or service signup, a small card charge or $1 refundable authorization appears and it is unclear whether the call or service will be billed.Open
- Why do WhatsApp messages disappear or show as deleted on Android?WhatsApp messages appear missing or show “This message was deleted,” raising concern that someone else accessed the account or device.Open
- Why does Kindle say I need a membership after I already paid for Kindle Unlimited?Kindle Unlimited payments posted, but downloading a book on a Paperwhite or Kindle still says a membership is required.Open
- Why does Roku keep saying to use another payment method after updating the card?A Roku account payment method was updated with a new card, but Roku still says to use another payment method and will not accept the new card.Open
- Why does Sling ask me to pay again on a third TV?A Sling subscription works on two TVs but a third TV asks for payment again or shows locked channels, even though the household already has an active package.Open
- Why does Verizon keep my phones SIM locked?Multiple phones on a Verizon account show locked SIM behavior and cannot place calls as expected.Open
- Why does Yahoo Mail work on a computer but not on an iPhone after a hack?Yahoo email was hacked and the password changed; mail works on a computer but not on an iPhone.Open
- Why does a 2013 Hyundai have no acceleration with no error codes?A 2013 Hyundai (reported as an Accent in some notes) has little or no acceleration. A mechanic mentioned a computer-related issue, but no diagnostic trouble codes were provided.Open
- Why does a Fire Stick still say subscription expired after I renewed?A Fire Stick add-on or Firestix-style subscription was renewed after it expired, but the service still shows expired and may display an error such as EC11.Open
- Why does a Guardio app say you are not covered after paying?A Guardio premium subscription was paid, sometimes twice, but the iPhone app still says the account is not covered and asks to sign up again.Open
- Why does a Moen smart faucet say the Wi-Fi password is incorrect?A Moen smart faucet control box will not join Wi-Fi and repeatedly reports an incorrect password even when the password is believed to be right.Open
- Why does a Samsung Z Fold ask for a password after usually unlocking with a pattern?A Samsung Galaxy Z Fold 2 that normally unlocks with a pattern now demands a password instead, and resetting an account password elsewhere has not unlocked the phone. The owner wants to avoid a hard reset that would erase photos.Open
- Why does a TCL TV say the Wi-Fi password is wrong when it isn’t?A TCL Roku or Google TV such as a 40S350G refuses to join Wi-Fi and keeps saying the password is wrong even though the password works on other devices.Open
- Why does a new Instagram account work on a computer but get blocked on a personal phone?After earlier Instagram account bans, a newly created account works on a PC and other devices, but is blocked or restricted as soon as it is used on a personal phone.Open
- Why does a number transfer fail with a “couldn’t transfer your number” error?A mobile number port fails with a couldn’t transfer your number error, often because the account number or transfer PIN does not match the current carrier records.Open
- Why does a phone ask for a password after too many fingerprint unlocks?After setting up fingerprint unlock on a new phone, the device starts requiring the backup password or PIN after many fingerprint uses, which surprised the owner.Open
- Why does a prepaid number show as not existing for account recovery?Email says a number does not exist; the line is prepaid with no bills, so recovery SMS fails.Open
- Why does a reset iPhone say the Apple ID password is not right?After an iPhone was reset, setup asks for an Apple ID password that is rejected, blocking Activation Lock or iCloud sign-in.Open
- Why does a streaming account show the wrong country?A streaming account set up in one country keeps showing content and settings for a different country.Open
- Why does adding a NordicTrack private profile keep returning to a barcode?When adding a new private profile on NordicTrack equipment, the console shows a barcode, and entering an email and password returns to the barcode instead of finishing setup. The membership may be under another household member's name.Open
- Why does an app still reject the new password and keep using the old one?After a password change, an app such as Apollo on a TV or phone still fails sign-in or keeps filling the previous password.Open
- Why does iPhone ask to enter the password for an Outlook account?An iPhone shows Enter the password for Outlook account, usually after an update when the Mail app lost the saved Microsoft account password.Open
- Why does my Android phone suddenly ask for a PIN I never set?An Android phone shows a lock screen asking for a PIN after a system update, even though the owner never set up a screen lock.Open
- Why does my Samsung A15 show a lock symbol and keep saying wrong password?A Samsung Galaxy A15 shows a lock symbol and rejects the password, and the owner may also be unable to sign into the Google account tied to the phone.Open
- Why does my Samsung Galaxy S22 say Emergency calls only and stay locked?A Samsung Galaxy S22 shows Emergency calls only and the owner cannot use the phone normally, often along with a lock-screen PIN or biometric prompt.Open
- Why does my paid Guardio plan show no coverage on a phone?A Guardio subscription is paid, but a phone shows no Guardio coverage or protection.Open
- Why doesn't DIRECTV work after paying an overdue bill?An overdue DIRECTV bill was just paid, but service still does not work and the screen may show account hold or Move/Hold related status.Open
- Why doesn’t Yahoo ask security questions when I reset my password?Yahoo password reset does not prompt for secondary security questions, and the phone may show that it can’t get any more codes right now.Open
- Why doesn’t a phone work after adding Canada or Mexico extended coverage?After signing up for an extended coverage plan for calls to Mexico and Canada, a phone in British Columbia cannot place calls, send texts, or use data apps such as Maps.Open
- Why doesn’t my prepaid balance show correctly after a refill?You refilled a prepaid account but the balance does not show the expected amount, and the phone may show Emergency calls only despite funds that should last for months.Open
- Why is SiriusXM stuck on "Updating channels"?A SiriusXM radio or receiver stays on Updating channels (for example around 9%) and does not finish loading channels.Open
- Why is WhatsApp not receiving the SMS activation code on Rogers?A phone shows full Rogers signal but WhatsApp cannot receive the SMS activation code, with a security login message blocking sign-in.Open
- Why is a SHEIN account temporarily closed or blocked?A SHEIN account shows as temporarily closed or blocked, so logins or purchases cannot be completed.Open
- Why is a WhatsApp account banned and how can it be appealed?WhatsApp shows a message that the account cannot be used or has been banned, blocking the app from opening or staying signed in.Open
- Why is a ride-hailing app refusing to install or let me sign up?A ride-hailing app will not install, or refuses to complete sign-up, so it cannot be used to book a journey.Open
- Why is a streaming app stuck asking to change the plan on a TV?After upgrading a streaming subscription, the app on the television repeatedly prompts to change the plan and will not move past that screen.Open
- Why is an old subscription on my new phone instead of the one I want?After getting a new phone, an old app subscription appears on the new device, but the subscription that should apply is still tied to a previous phone or account.Open
- Why is my MaxTV subscription payment pending and I cannot watch videos on Fire Stick?A MaxTV monthly subscription payment shows as pending or confirmed by email, but videos still will not play on a Fire Stick.Open
- Why is my voicemail not working?Voicemail is not working as expected: callers may be unable to leave a message, saved messages may not play, the mailbox may reject a password, or the Phone app may not show the expected voicemail controls.Open
- Why was I charged about $70 after being shown a $5 amount?A card was charged about $70 after the person was told or shown a $5 amount, and the larger charge still needs review.Open
- Why won't Forgot Password work on a new iPhone 16 Plus?A new iPhone 16 Plus will not let the owner access the Apple Account, and the Forgot Password option appears unavailable or fails to start recovery.Open
- Why won't a replacement iPhone finish setup after the old phone was lost?A replacement phone cannot complete setup or sign-in after the previous phone was lost, often stopping on Apple ID or Forgot password screens.Open
- Why won't an Amazon Fire Stick accept my PIN?A new or existing Amazon Fire Stick rejects the PIN for purchases or parental controls even when the code seems correct.Open
- Why won't my iPhone accept my passcode after a restart?An iPhone restarted, likely after an update, and now rejects the passcode that was previously working.Open
- Why won’t Facebook accept my Google Authenticator code on a new phone?Google Authenticator is on a new iPhone, but Facebook rejects the codes when signing in or approving login.Open
- Why won’t WhatsApp open or finish sign-in on Android?WhatsApp on Android will not open or stay signed in, and a verification or password-related email is said to be sent but never arrives.Open
- Why won’t WhatsApp verify on a new phone after the SIM was lost or replaced?A phone and SIM were lost, the number was reissued, and WhatsApp verification codes still go to the old SIM so the account cannot be opened on the new phone.Open
- Why won’t YouTube TV accept my new payment method on a smart TV?YouTube TV access fails after a payment did not go through; a new credit card was added and the old one deleted, but purchases still show $0 and the service remains blocked.Open
- Why won’t a Hulu password work after Disney and Hulu accounts were combined?Someone signed up for Hulu before it was combined with Disney and now cannot log in with the old Hulu password, including on a new smart TV.Open
- Why won’t a TV connect so I can sign in to a Prime Video account?A TV appears offline or stuck searching for networks, so Amazon Prime Video sign-in cannot finish.Open
- Why won’t an iPhone subscription cancel if nothing appears under Subscriptions?An iPhone user tries to cancel a subscription, sees no error, but the subscription still seems active and may not appear under Apple’s Subscriptions list.Open
- Why won’t my new Kindle accept the Amazon verification code?During new Kindle setup, Amazon sends a verification code after amazon.com/code, but the code does not work.Open
- Why won’t the Yealink SIP-T48U web login page load from its IP address?Entering the Yealink SIP-T48U phone’s IP address in a browser never reaches the admin login page and instead times out or keeps searching.Open